Cotton On Group
Cotton On Group
Posted 3 months ago
Full Time
Natick, Massachusetts
In Person
Smart Summary
Responsibilities
The Key Holder is responsible for opening and closing the store while leading the team to provide exceptional customer service. They also manage inventory, process sales transactions, and ensure store safety and cleanliness standards are maintained.
Qualifications
You are passionate about fashion and possess a keen eye for style. You have a proven ability to provide exceptional customer service, resolve customer issues efficiently, and process sales transactions accurately. You are also capable of leading store teams, managing inventory, and maintaining high standards of store cleanliness and safety.
Must Have Skills for ATS
Customer service
Sales transactions
Inventory control
Merchandising
Loss prevention
Retail operations
Team leadership
Training
Job Description
Do you speak fashion? We're hiring! Let’s chat!
Born in Australia, loved around the world.
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
Benefits You Will Love..
50% Team Member discount for all Brands/Products
Competitive Pay
Wellness Support 24/7
Performance & Peak incentives to reward & recognize our team
Great benefits for YOU & your family – Medical, Dental, Vision + more
401(k) matching program, with a commitment to financial literacy and support
Development opportunities that could take you anywhere
Quarterly COG Awards + real time recognition
The Role
Open and close the store in accordance with company policies and procedures
Lead the store team as part of management
Provide exceptional customer service and resolve customer issues
Process sales transactions accurately and efficiently
Assist in inventory control, restocking, and merchandising
Ensure store cleanliness and safety standards are upheld
Support loss prevention efforts and report any unusual activity
Engages with store teams and customers professionally and respectfully
Train and mentor new associates as needed
Ability to interact collaboratively and work as a team towards a common goal
Maintain a professional presence and motivate and inspire others
Acting in a respectful manner to customers, managers and peers
PHYSICAL REQUIREMENTS
Ability to move around the store throughout the shift/workday
Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders)
Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)
Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks
Who are we?
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at hrusa@cottonon.com.au so we may support you in completing the job application process.
MA: This is a full time hourly paid position with a wage range of $19.00 -$22.00 /hr
From Australia to the world - The Cotton On Group (known in-house as COG) is Australia's largest global retailer. With 7 brands, 19 countries, 1500 stores and counting; we exist to make a positive difference in the lives of everyone we touch. Our people are optimistic, innovative and highly motivated; they share a genuine belief in themselves and others and they aren't afraid to think big.
Our Mega stores are big in name and in nature with multiple Cotton On Group brands all under one roof. We're all about putting our customer first and fitting into their lifestyle, so our Mega stores are designed to allow our customers to complete their head-to-toe look seamlessly and all in one place. With products ranging from apparel, intimates, sleepwear, activewear, swimwear, footwear, accessories and travel all in the one store, we really are the one-stop-fashion-shop!
Cotton On Group
With Runway
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