Full Time Key Holder - Cotton On Natick Mall Mega

Cotton On Group

Posted 3 months ago

Full Time

Natick, Massachusetts

In Person

Smart Summary

Responsibilities

The Key Holder is responsible for opening and closing the store while leading the team to provide exceptional customer service. They also manage inventory, process sales transactions, and ensure store safety and cleanliness standards are maintained.

Qualifications

You are passionate about fashion and possess a keen eye for style. You have a proven ability to provide exceptional customer service, resolve customer issues efficiently, and process sales transactions accurately. You are also capable of leading store teams, managing inventory, and maintaining high standards of store cleanliness and safety.

Must Have Skills for ATS

Customer service

Sales transactions

Inventory control

Merchandising

Loss prevention

Retail operations

Team leadership

Training

Job Description

Do you speak fashion? We're hiring! Let’s chat!  
Born in Australia, loved around the world. 

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives. 

We’re playfully rebellious and always optimistic. Join our world and let's do good things together. 

Benefits You Will Love.. 

  • 50% Team Member discount for all Brands/Products 

  • Competitive Pay 

  • Wellness Support 24/7 

  • Performance & Peak incentives to reward & recognize our team 

  • Great benefits for YOU & your family – Medical, Dental, Vision + more 

  • 401(k) matching program, with a commitment to financial literacy and support 

  • Development opportunities that could take you anywhere 

  • Quarterly COG Awards + real time recognition 

 
The Role  

  • Open and close the store in accordance with company policies and procedures 

  • Lead the store team as part of management 

  • Provide exceptional customer service and resolve customer issues 

  • Process sales transactions accurately and efficiently 

  • Assist in inventory control, restocking, and merchandising 

  • Ensure store cleanliness and safety standards are upheld 

  • Support loss prevention efforts and report any unusual activity 

  • Engages with store teams and customers professionally and respectfully 

  • Train and mentor new associates as needed 

  • Ability to interact collaboratively and work as a team towards a common goal  

  • Maintain a professional presence and motivate and inspire others 

  • Acting in a respectful manner to customers, managers and peers 

PHYSICAL REQUIREMENTS  

  • Ability to move around the store throughout the shift/workday   

  • Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders)  

  • Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)  

  • Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks 

 
Who are we? 
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.  

 
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us. 
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers. 

 
If you have any individual needs in order to fully participate in the recruitment process, please contact us at hrusa@cottonon.com.au so we may support you in completing the job application process. 

MA: This is a full time hourly paid position with a wage range of $19.00 -$22.00 /hr 


From Australia to the world - The Cotton On Group (known in-house as COG) is Australia's largest global retailer. With 7 brands, 19 countries, 1500 stores and counting; we exist to make a positive difference in the lives of everyone we touch.  Our people are optimistic, innovative and highly motivated; they share a genuine belief in themselves and others and they aren't afraid to think big.



Our Mega stores are big in name and in nature with multiple Cotton On Group brands all under one roof. We're all about putting our customer first and fitting into their lifestyle, so our Mega stores are designed to allow our customers to complete their head-to-toe look seamlessly and all in one place.  With products ranging from apparel, intimates, sleepwear, activewear, swimwear, footwear, accessories and travel all in the one store, we really are the one-stop-fashion-shop!

Cotton On Group

Our purpose has always been to make a positive difference in people’s lives, and our team and customers are at the heart of this. We started in 1988, with our first ‘shop’ being the boot of a Ford Bronco parked at The Beckley Market in Geelong, Australia. Inside? A stack of denim jackets; it was the start of something big. Our vision is to take our eight Aussie lifestyle brands to the world, delivering Good along the way. And we know that our responsibility goes far beyond selling great products. We work to prioritise people and the planet, while making products our customers love, ones that we can all be proud of. We’re a diverse bunch from all around the world who love to think big. We live for a challenge and give anything a go. We work hard and pride ourselves on creating an environment free from hierarchy and ego. One that promotes creativity and self-expression, allowing our team to do what they do best. We look after our people 24/7 – not just when they’re at work, but outside of it too. Since day one, our team members have been like great mates to us – and you look after your mates. We support and empower our team members to be the healthiest versions of themselves. And we keep it real, always. We’re customer-obsessed in everything we do, and believe us when we say the obsession is real! When you join our team, you’re part of something bigger – you’re here to be inspired, to learn, to do the right thing, and above all else, to make a positive difference. 20,000 people. 8 brands. 20 countries. 1,300 stores (and counting) and one life-changing Foundation. That's Cotton On Group.
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