OakLeaf Clinics - OakLeaf Direct has a new, exciting opportunity! Come work for OakLeaf Direct as our Member Services Coordinator. This is a perfect opportunity for a customer-service oriented individual.  The Member Services Coordinator assists with member needs from enrolling them to scheduling appointments.  The Member Services Coordinator works hand-in-hand with our clinical team to ensure member needs are addressed with just one call.  Previous medical office experience a plus, and will train the perfect candidate!  

OakLeaf Clinics is dedicated to providing our patients with compassion, trust, and a lifetime of individualized care. Our healthcare team consists of physicians, nurse practitioners, physician assistants, dietitians, nurses, respiratory therapists, and medical assistants working in concert with laboratory/imaging services to offer individualized care to the Chippewa Valley. 

Position description

The Medical Office Assistant is responsible for answering incoming calls, directing calls to appropriate staff, greeting, and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with physicians and staff.

Duties and Responsibilities:

• Greet and direct all patients and visitors within the practice
• Obtain patient demographic and verify insurance information at each visit
• Obtain necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records
• Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Obtain patient authorization for medical records release (HIPAA compliance)
• Schedule any necessary appointments after completion of patient visit
• Monitor and review patient schedules for next day office appointments
• Call patient for next day appointment reminders
• Identify and resolve minor patient billing complaints
• Assist in ordering, receiving, and stocking of office supplies
• Maintain cleanliness of waiting room
• Assist other Medical Receptionists and Medical Secretaries as needed
• Read and act on Clinic information and communication in a timely manner, i.e., email, newsletters, training materials, EHR updates, etc.
• Maintains proper function of office equipment and/or notifies MOA Lead of any needs in timely manner
• Excel knowleddge/expertise required
• Other duties as assigned by clinic manager, supervisor or providers

• Work a flexible schedule within the clinic or department hours based on clinical demand or need

Salary: From $20 per hour, commensurate with experience
Education: High School
Job Type: Full Time, 1.0 FTE, 40 hours per week, Monday-Friday
Experience: Medical Office Assistant
Location: Work location flexible, Chippewa Falls or Menomonie locations