Shift Leader

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Marco's Pizza - BEMS Food Group

Posted 3 months ago

Full Time

Mount Juliet, Tennessee

In Person

Smart Summary

Responsibilities

The Shift Leader is responsible for supervising store crews to ensure efficient restaurant operations and high-quality customer service. They must maintain a productive environment while ensuring the team meets performance and profitability goals during their shift.

Qualifications

You have a strong work ethic, integrity, and unquestionable moral behaviors. You can accurately count money, perform basic math, and communicate effectively with team members and guests. You are comfortable using technology and restaurant equipment and can remain calm in stressful environments.

Must Have Skills for ATS

Money counting

Basic math

Customer service

Job Description

Marco's Pizza is one of fastest growing pizza chains in the country! And we are looking for Leaders to continue our momentum. Marco's Pizza store crews are like families. And to maintain that environment, we need Shift Leaders to be highly engaged and to display personal accountability and responsibility.

If being part of this kind of a values-based, close-knit family environment interests you, then continue reading and consider applying for a Shift Leader position within the Marco's Pizza family.

Shift Leader Job Requirements:

A successful Shift Leader works productively and supervises store crews to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift:

Skills

  • A strong, professional, and courteous work ethic, unquestionable integrity, and staunch moral behaviors that reflect favorably upon themselves and Marco's Pizza
  • The ability to work as part of a purpose-driven and engaged team dedicated to providing Marco's Pizza Guests with a Five-Star experience
  • The ability to accurately and efficiently count money and make change
  • Proficiency in basic mathematical skills, which include addition, subtraction, multiplication, and division
  • The ability to tactfully communicate with supervisors, teammates, and Guests, both verbally and in writing
  • The ability to comply with all safety and security policies and procedures
  • The ability to remain calm and focused in often high tempo and stressful environments
  • The ability to work flexible hours
  • The ability to use store technology and equipment in a safe and efficient manner

Attributes/Attitudes/Abilities

Successful Shift Leader applicants must show, or have, the following:

  • Enjoys serving others
  • Able to work flexible schedules
  • Tactful, courteous, and respectful when interacting with others
  • Consistently gives sincere and total effort and demonstrates initiative
  • Comfortable using technology and restaurant equipment
  • Absolutely safety conscious, and willing to stop unsafe acts
  • Thrives on helping others succeed and teams to excel
  • Aligns actions to support the team
  • Must be able to adopt the Marco's Cultural Beliefs

Requirements

  • Experience preferred
  • Opportunity for advancement
  • Flexible schedule

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Marco's Pizza - BEMS Food Group

Headquartered in Toledo, Ohio, Marco’s Pizza is one of the fastest-growing pizza brands in the United States. Marco’s was founded in 1978 by Italian-born Pasquale (“Pat”) Giammarco and thrives to deliver a high-quality pizza experience, known for its dough made from scratch and its three fresh signature cheeses. The company has grown from its roots as a beloved Ohio brand to operate and franchise over 1,200 stores in 35 states with locations in Puerto Rico, the Bahamas, and Mexico. Most recently, Marco’s was recognized as America’s Favorite Restaurant in the Limited-Service Pizza category by Nation’s Restaurant News using Technomic Ignite Consumer 2024 dataꝉꝉ. Other recent accolades include ranking No. 48 on Entrepreneur Magazine’s 2024 “Franchise 500” ranking, earning a coveted spot as the only top 5 pizza chain to rank on Newsweek’s 2025 “America’s Best Customer Service” in pizza chains list, earning a spot on QSR’s Top 50, and being featured on Nation’s Restaurant News’ prestigious “Top 500” ranking. ​​ꝉꝉ​According to Technomic’s 2024 America’s Favorite Restaurants data, Marco’s Pizza secured the top spot in the Limited-Service Pizza category with a 53.4% composite top-box rating, indicating the share of recent guests who gave the brand the highest possible rating for each of the guest experience attributes. Data for America’s Favorite Chains comes from Technomic Ignite Consumer, which collects information about how brands impact consumers and how consumers interact with those brands via online surveys. For more information: www.technomic.com/ignite-consumer.
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