Customer Service Tech

University Hospitals

Posted 3 months ago

Full Time

Cleveland, Ohio

In Person

Smart Summary

Responsibilities

The Customer Service Tech is responsible for the timely delivery of medical supplies and equipment throughout the hospital while maintaining accurate inventory levels. They also perform equipment repairs, restock crash carts, and ensure storage areas remain clean and organized.

Qualifications

You have a High School Equivalent/GED and proficient oral and written communication skills. You are able to lift a minimum of 50 pounds and demonstrate the ability to use PCs and general office equipment, including Excel, Word, and Outlook.

Must Have Skills for ATS

Excel

Word

Outlook

Basic Life Support (BLS)

Job Description

What You Will Do
  • Accurately and timely deliver items (i.e. equipment, supplies, etc.) to assigned areas at UH. Make routine deliveries within 60 minutes and STAT deliveries in 20 minutes.
  • Monitor inventory levels in all assigned clinical areas and proactively stock as needed.
  • Pick up dirty utility, clean items and/or make necessary repairs and return items
  • Replenish crash carts and intubation boxes, ensuring all contents are accurate and within expiration dates.
  • Responsible for keeping storage room stocked, clean and orderly.
  • Assist customers with delivery inquiries and general questions, searches for items.
  • Cross trained to cover general storeroom requests and stocking, patient transport as needed.
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.


Education
  • High School Equivalent / GED (Required)
Work Experience
  • Supply chain, hospital and/or customer experience (Preferred)
Knowledge, Skills, & Abilities
  • Proficient oral and written communication skills (Required proficiency)
  • Notable client service, communication and relationship building skills . (Required proficiency)
  • Must be able to lift a minimum of 50 pounds. (Required proficiency)
  • Must have the ability to manipulate Excel spreadsheets and Word documents, and to manage emails using Outlook. (Required proficiency)
  • Demonstrated ability to use PCs and general office equipment (i.e. printers, copy machine, FAX machine, etc.) (Required proficiency)
Licenses and Certifications
  • Basic Life Support (BLS) (Required within 90 Days)
Physical Demands
  • Standing Constantly
  • Walking Constantly
  • Sitting Rarely
  • Lifting Constantly up to 50 lbs
  • Carrying Constantly up to 50 lbs
  • Pushing Constantly up to 50 lbs
  • Pulling Constantly up to 50 lbs
  • Climbing Constantly up to 50 lbs
  • Balancing Constantly
  • Stooping Constantly
  • Kneeling Constantly
  • Crouching Constantly
  • Crawling Constantly
  • Reaching Constantly
  • Handling Constantly
  • Grasping Constantly
  • Feeling Constantly
  • Talking Constantly
  • Hearing Frequently
  • Repetitive Motions Constantly
  • Eye/Hand/Foot Coordination Constantly
Travel Requirements
  • 10%25

University Hospitals

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
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