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Customer Service Representative

Gomez Insurance Agency

Posted 4 months ago

Full Time

Chicago, Illinois

In Person

Smart Summary

Responsibilities

The representative will serve as a primary point of contact for clients, managing inquiries and providing accurate information regarding insurance policies and claims. They are responsible for building customer relationships, resolving issues with empathy, and educating clients on insurance options.

Qualifications

You will serve as a primary contact for clients, offering support and information regarding insurance policies and claims. You are expected to build strong customer relationships, address inquiries effectively, and utilize a needs-based approach to educate clients on insurance options.

Must Have Skills for ATS

Simple IRA

insurance policies

customer-focused

needs-based review process

Job Description

Benefits:
  • Simple IRA with employer match
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Position Overview: As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities: 
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Bilingual Spanish preferred

Gomez Insurance Agency

We are an Independent Insurance Agency, which means we have made available some of our best companies for your online quick quotes. We service the Ceres, CA area and throughout the state of California. At Gomez Insurance, each one of our clients are given a dedicated team of experts that work together to proficiently address all your concerns. We offer all types of Personal Insurance coverages to our clients in California including Car, Home, Motorcycle, Boat & Watercraft, and Business. http://gomezinsurance.com
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