Company: Glass America

Great Teams Don’t Happen by Accident

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At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Ready to grow with a team that’s built for your success? Apply today.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

Glass America

Call Center - Entry Level
Elmhurst, IL

Glass America is a respected leader in the auto glass industry. As an Inside Sales Representative (ISR), you are a key member of Glass America’s call center team and instrumental in our overall success. You will answer inbound calls, provide effective and outstanding customer service and present recommendations based on the customer's needs. To ensure your success, we continually invest in our team members through training and coaching to help develop your skills.

What Glass America offers you:

Full-Time (30 or more hours per week) employees enjoy

• $18.00/hr + Qualifying Monthly Commission

• Full-time position: 4 days during the week and Saturday.

• 10:30am to 7pm weekday shift, 7:30am to 3:30pm weekend shift

• Benefits that start on your first day of work!

• 80 hours of accrued paid time off annually.

• 80 hours of paid parental leave.

• 6 paid holidays annually.

• Medical, Prescription Drug, Dental & Vision Insurance

• 401(k) Retirement Plan with company match.

• Employer Paid Short-Term Disability & Life Insurance.

• Additional Voluntary Life Insurance.

• Free prescription or non prescription safety glasses each year.

• Career development and progression opportunities.

• Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful:

• Follow our step by step process to provide quotes on our competitively priced installation and repair services.

• Explain to customers our auto glass products, lifetime workmanship warranty and value proposition.

• Book the appointment and process the order, operating with a sense of urgency throughout the call.

• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

• Professionally handle customer interactions and general inquiries, both over the phone and through email.

• Make follow-up communication on all estimates that have been written but not sold.

What Glass America needs of you to join the team:

• Call center, care center, customer service and/or sales knowledge is preferred but not required.

• Work experience that demonstrates the proficiency to stay organized and handle a high volume of phone calls and emails.

• Reliable and dependable hard worker with a positive demeanor.

• High aptitude for technology with strong typing and data entry skills.

• Process driven with the understanding of how to navigate customer complaints and/or service issues.

• Ability to work Saturdays as part of your regular work schedule.

• Capable of sitting for long periods of time.

• Must be able to complete background check/MVR and drug screening process. 

• Bi-lingual speaking skills a plus!

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

What Glass America offers you:

Full Time (30 or more hours per week) employees enjoy

• 80 hours of paid time off annually.

• 80 hours paid parental leave.

• 6 paid holidays annually.

• Medical, Prescription Drug, Dental & Vision Insurance.

• 401(k) Retirement Plan with Company Match.

• Employer Paid Short-Term Disability & Life Insurance.

• Additional Voluntary Life Insurance.

• Free prescription or non prescription safety glasses each year.

• Voluntary Daily Pay option available 

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$18 per hour plus commission

• Commissions for this position are calculated based on commissionable invoiced sales subject to the terms of the plan.

• Estimated $12,000 - $40,000 per year