Front Desk Concierge (Resident Services Associate)
Stratton Amenities | Dallas, TX | Full-Time
About Stratton Amenities
Stratton Amenities is a hospitality services company that delivers front desk concierge and lifestyle services to luxury residential communities across the country. We bring a hotel-quality experience to the places our residents call home.
Position Overview
The Front Desk Concierge (Resident Services Associate) serves as the first point of contact for residents and their guests. This is a front-facing hospitality role that requires professionalism, warmth, and a genuine commitment to service excellence.

Responsibilities

Greet residents and guests in a professional and welcoming manner
Manage package receiving, logging, and notification
Handle resident inquiries, requests, and service recovery
Maintain accurate logs and front desk records
Coordinate with building staff and management as needed
Maintain a clean, organized, and professional lobby environment
Enforce building access policies and visitor procedures

Requirements

Prior experience in hospitality, front desk, concierge, or customer-facing roles preferred
Professional appearance and strong communication skills
Reliable and punctual with consistent availability
Ability to stand for extended periods and remain attentive throughout the shift
Must be authorized to work in the United States

Schedule
Full-time, shifts vary, weekend and holiday availability required

Stratton Amenities is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style services to a variety of properties including but not limited to, mixed-use, multifamily, condominium, and commercial properties. Our drive for excellence and passion for hospitality empowers our associates to always be committed to providing quality service and unparalleled support so residents and guests can have a memorable experience. > Customizable to fit the needs of our clients and resolve their unique challenges. > Boost resident engagement and satisfaction by enhancing their living experience with our value-adding services that will ultimately increase resident retention. > Our clients will gain peace of mind by safeguarding their property. > Top-notch training and continuous development to all our associates to ensure efficient, consistent, and professional service.

Resident Services Associate

Resident Services Associate

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