This isn’t just a job, it’s a career. We are not just co-workers, we are family!

iPull-uPull Auto Parts is known as the friendliest, cleanest, and most organized self-service yard in the state. The founders of iPull-uPull are experts in the self-service auto parts industry. They have combined their decades of experience and created a company that is cutting-edge in service, operations, and technology. We are growing fast and looking for top-tier industry professionals to grow with us.

Job Title: Customer Service Specialist/ Sales Team
Location: 7600 Stockton Boulevard, Sacramento, CA 95823
Classification: Full-Time/ Non-Exempt
Reports to: Sales Manager

Our compensation and benefits show how much we value our team.

$17.00 per hour DOE
Medical, Dental, and Vision Insurance- Employer pays a generous portion of employee premiums
Life Insurance- no cost to employee
Paid Vacation and Sick Leave

Schedule:
Winter Hours: 9:00-5:30 pm - Weekends required *
Summer Hours: 10:00-6:30 pm - Weekends required *

Job Summary:
The Customer Service Specialist/Sales Team member interacts directly with retail customers in the retail area and at the point of sale. The CSS ensures all customer service needs are met while also promoting the additional sale of goods and services where the opportunity may exist. The CSS is a valued member of the team because they have the biggest impact on the outstanding service we strive to deliver.

Primary Responsibilities:

Provide required and requested information to customers as they enter the store.
Offer friendly and enthusiastic answers to customer questions.
Ask questions of customers to identify needs and work with them to provide options.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Identify when customer interaction requires assistance from management.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures
Promote the company’s Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Follow all company policies and procedures.
Other duties as assigned or otherwise identified.

Required Skills & Qualifications:

Must have good people skills with an outgoing, friendly, positive attitude.
Must have some automotive parts knowledge and how they relate to our customer purchases.
Ability to use POS system
Able to work retail hours, including overtime, weekends, and holidays. **
Must be willing to get a little dirty sometimes.
Must have a reliable means of transportation.
Must be able to read, write, and speak English.
Bilingual in Spanish is a plus.
Previous experience in a retail environment is preferred but not required.
Regular attendance and timely arrivals

iPull-uPull Auto Parts’ owners, management and crew consist of some of the top auto recycler industry leaders around, who possess a fresh new vision for salvage auto parts and vehicle scrapyards. The days of going to a typical junkyard are a thing of the past. When you step into iPull-uPull Auto Parts, you will journey into a top-of-the-line, self-service auto parts location with hundreds and hundreds of fresh Cars, Trucks, Vans and SUVs to pull auto parts from. Fresh vehicle inventory is set daily at each of our locations giving our customers access to quality, O.E.M. auto parts, at very affordable prices. Our auto parts are backed by a Free 60 Cash Back Guarantee giving our customers peace of mind knowing we have their back. Each of our locations also have a large selection of low-cost salvage title vehicles for sale. This “Builder” inventory changes daily and no reasonable offers will be refused. Just another way we are able to do our part in responsibly recycling and repurposing vehicles. All the while helping to protect our environment. One vehicle at a time. If you lack the knowledge, tools or time needed to pull an auto part off one of our vehicles, don’t worry! We are proud to offer Full-Service Part Removal for those customers who need a little help completing their projects. But the absolute most important aspect of our business is buying cars from the local community. To keep an ever-changing flow of vehicle inventory in our yards, we buy vehicles from the public and pay you in CASH for all unwanted, old, wrecked and junk, Cars, Trucks, Vans & SUVs. Whether they run or not! We can tow them if needed. Stop by and visit a location near you today and let our team help you keep your car on the road longer, with quality auto parts for less. iPull-uPull Auto Parts, A Better Way To Buy Auto Parts, Guaranteed!

Customer Service Specialist

Customer Service Specialist

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