Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Houston Area Clinics

Behavioral Health Rep - Job Overview

Schedule: Monday-Friday (7:30AM-7PM) | Varies

Are you ready to make a difference in the world of community healthcare? At Legacy Community Health, we're on a mission to provide exceptional care to our community, and we need passionate individuals like you to join us. As a Behavioral Health Representative I Float, you'll play a crucial role in supporting our on-site Behavioral Health providers and helping patients receive the care they deserve.

• Role Highlights: Manage schedules, assist with vitals, and facilitate communication between providers and patients.
• Work Environment Benefits: Experience a supportive and collaborative team atmosphere where your contributions are valued.
• Impact and Growth Opportunities: Be part of a mission-driven organization that offers growth prospects and personal development.
• Team Collaboration Aspects: Work closely with a dedicated team to ensure the best outcomes for our patients.
• Mission-Driven Elements: Contribute to the well-being of our community by providing essential support to our healthcare providers.

Key Responsibilities

• Arrange language line interpretation services to ensure effective communication.
• Sort or dispense mail and faxes efficiently.
• Assist new patients with the registration process, including sending VSC and follow-up.
• Manage EHR and continuity of care lists to optimize patient access.
• Maintain and manage waitlists for all Behavioral Health Services.
• Process and follow up on Behavioral Health internal service orders.
• Obtain vital signs on patients and enter them into EHRS promptly.
• Attend required all-staff meetings and participate in team discussions.
• Complete reminder calls to all unconfirmed patients for better appointment adherence.
• Process psychological testing prior authorizations efficiently.
• Answer phones and retrieve voicemail messages, ensuring timely responses.
• Provide data entry and administrative support to the team.
• Complete prior authorizations for medications as needed.
• Assist with triaging behavioral health emergencies with care and urgency.
• Handle blood draws, injections, EKGs, and drug screens with professionalism.
• Process lab service orders in EMR accurately.
• Provide clinic/site coverage and travel for coverage as needed, showing flexibility.
• Promote effective working relations and work as part of a cohesive team.
• Attend required safety training programs to ensure a safe working environment.
• Maintain work area and equipment in compliance with Legacy standards.
• Demonstrate proper body mechanics in all functions to prevent injuries.
• Assure a safe environment by instituting appropriate control measures.
• Attend annual education programs to stay updated on best practices.
• Perform other duties as assigned, contributing to the overall success of the team.

Minimum Qualifications

• High School diploma or GED is required.
• BLS (CPR & AED) Certified required.
• Three to six months of related experience preferred.
• One year certificate from college or technical school preferred.
• Familiarity with BH preferred.
• Familiarity with Microsoft Word, Outlook, and Excel.
• Good direct and telephone communication skills.
• Must be able to work in a team setting.
• Leadership ability for program management and growth.
• Communication/interpersonal skills to interact with various backgrounds.
• Ability to coordinate multiple activities simultaneously.
• Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
• Bilingual (English and Spanish) preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.