Collection Specialist
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TruNorth Resolution Group LLC
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Collection Specialist
TruNorth Resolution Group LLC
Posted 4 months ago
Full Time
Town of Amherst, New York
In Person
Smart Summary
Responsibilities
The Collections Specialist is responsible for contacting consumers to negotiate payment arrangements and resolve outstanding accounts. They must maintain professionalism during all interactions while accurately documenting account activity and meeting performance goals.
Qualifications
You have strong communication and active listening skills, with the ability to de-escalate situations and find solutions. You are comfortable working in a goal-driven environment and possess basic computer and data entry skills. Reliability, motivation, and a team-oriented attitude are essential for success in this role.
Must Have Skills for ATS
data entry
Job Description
- Bonus based on performance
- Company parties
- Opportunity for advancement
- Paid time off
- Training & development
We are seeking a motivated and professional Collections Specialist to join our team. This role focuses on communicating with consumers, negotiating payment arrangements, and resolving accounts while maintaining compliance and professionalism on every interaction.
Key Responsibilities
- Contact consumers regarding outstanding accounts
- Negotiate payment arrangements and account resolutions
- Maintain professionalism on all calls
- Document account activity accurately in our system
- Meet daily, weekly, and monthly performance goals
- Work collaboratively with team members and leadership
- Previous collections experience is a plus (not required)
- Strong communication and active listening skills
- Ability to de-escalate situations and find solutions
- Comfortable working in a goal-driven environment
- Basic computer and data entry skills
- Reliable, motivated, and team-oriented
- Competitive hourly wage based on experience
- Highly competitive performance incentives
- Bonus structure integrated with the Zizo platform
- Daily performance-based games and incentives
- Opportunities for advancement and career growth
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TruNorth Resolution Group LLC
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