View All Jobs

Sign up

Customer Service Representative

W

Window World of Rhode Island

Posted 2 months ago

Full Time

Warwick, Rhode Island

In Person

Smart Summary

Responsibilities

The Customer Service Representative will manage high-volume inbound and outbound calls to schedule sales, installation, and service appointments. They are also responsible for maintaining accurate customer data in the CRM system and resolving customer concerns to ensure satisfaction.

Qualifications

You have strong communication skills and a confident phone presence, with a positive, customer-first attitude. You are organized, detail-oriented, comfortable in a fast-paced environment, and able to build rapport quickly to convert customer inquiries into scheduled appointments. Previous customer service, call center, or scheduling experience is a plus.

Must Have Skills for ATS

CRM

Job Description

Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Training & development
Join a Team That Values Your Growth and Performance

Window World, the nation’s largest exterior remodeling company, is looking for a motivated and customer-focused Customer Service Representative (CSR) to join our growing team.

This is more than a typical “answer the phones” role—our CSRs play a critical part in creating a first-class customer experience and helping drive the success of our business by converting inquiries into scheduled appointments.

If you’re energetic, organized, and confident speaking with customers, this is a great opportunity to build a long-term career with real advancement potential.

What You’ll Do

  •  Handle a high volume of inbound and outbound calls with professionalism and confidence 
  •  Convert customer inquiries into scheduled in-home appointments 
  •  Schedule sales, installation, and service appointments efficiently 
  •  Provide clear, helpful communication to customers throughout their experience 
  •  Resolve customer concerns and follow up to ensure satisfaction 
  •  Accurately input and maintain customer information in our CRM system 
  •  Support team operations by keeping schedules organized and up to date 
What We’re Looking For

  •  Strong communication skills and a confident phone presence 
  •  Positive, customer-first attitude 
  •  Ability to build rapport quickly and guide conversations 
  •  Organized and detail-oriented, especially with data entry and scheduling 
  •  Comfortable working in a fast-paced environment 
  •  Previous customer service, call center, or scheduling experience is a plus 
Compensation & Benefits

  • $20–$24/hour (based on experience)
  • Performance-based bonuses (realistic total earnings $45K–$50K+)
  •  Paid time off and holidays 
  •  Paid training and ongoing development 
  •  Stable, full-time hours year-round 
  •  Flexible scheduling options 
  •  Opportunities for advancement into sales, management, and leadership roles 
  •  Supportive, team-oriented work environment with company events 
Why Window World?

At Window World, we combine high-quality products, industry-leading warranties, and exceptional customer service—all at an affordable price. Our team is the backbone of that mission.

If you’re looking for a company where your performance is recognized, your growth is supported, and your work actually makes an impact—we’d love to hear from you.

Apply Today

If you’re ready to take the next step in your career and be part of a growing, high-performing team, apply now.

W

Window World of Rhode Island

Window World® is America's Exterior Remodeler, offering quality windows, doors, siding, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.” Window World has sold over 20,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being awarded the ENERGY STAR®, our windows, siding, and Therma-Tru doors have all earned the Good Housekeeping Seal, an accreditation reserved only for products rigorously tested by the Good Housekeeping Research Institute and verified as trustworthy. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation. Additionally, through our charitable foundation, Window World Cares®, the Window World Family provides funding for St. Jude Children’s Research Hospital®. Since its inception in 2008, Window World Cares has raised over $12 million for St. Jude. Window World, Inc. also supports the Veterans Airlift Command, a nonprofit organization that facilitates free air transportation to wounded veterans and their families. To date, Window World has sponsored over 115 missions throughout the U.S., surpassing more than $2.5 million in donations and in-kind contributions. Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to learn more about our products, careers, and franchise opportunities at WindowWorld.com.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria