Front Office Agent
EOS Hospitality
Front Office Agent
EOS Hospitality
Posted about 2 months ago
Full Time
Pompano Beach, Florida
In Person
Smart Summary
Responsibilities
The Front Office Agent is responsible for managing hotel operations, including answering calls, processing guest requests, and maintaining accurate guest history records. They must also resolve guest complaints and ensure high standards of service are maintained at all times.
Qualifications
You have excellent communication and problem-solving skills, with the ability to handle guest inquiries and resolve complaints effectively. You are also proficient in maintaining hotel operations knowledge and adhering to departmental policies to ensure guest satisfaction.
Must Have Skills for ATS
Hotel operations
Telephone etiquette
Guest history management
Conflict resolution
Front desk operations
Job Description
Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is a full-time working at the Marriott Pompano Beach. Flexible schedule is required, including weekends and holidays. We offer 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, and discounted travel program benefits for team members and their family, plus more!
EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.
Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria