Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability. 

Types of Clients:

Nonprofit/Charity TV and Radio stations
Child welfare agencies
Veteran support groups
Spiritual and religious organizations
Animal advocacy groups

JOB DUTIES:

Handling inbound donation-related calls
Engaging donors professionally and respectfully
Accurately entering pledge and donation information
Following compliance and script guidelines
Meeting attendance and performance benchmarks

IMPORTANT DETAILS:  
This is an independent contractor opportunity, not an employee role.
Certification and startup requirements apply.
Contractors are responsible for managing their schedule and performance.
​Visit www.kaizenadvance.com for more information.

Requirements

Minimum 6 months of remote call center experience or 1 year in-office call center experience
Must be at least 18 years old
Must be an US resident
Must use a Windows 11 PC
Quiet, professional background for calls
Able to type at least 40 words per minute
Intermediate computer skills
Able to pass a background check
Must be able to complete a voice assessment and a mock call

Preferred Skills:     
Highly organized and self-motivated              
Excellent communication skills              
Intermediate PC proficiency              
Reliable and Dependable              
Able to provide excellent customer service

Technology Requirements:
Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred)
Dual monitors
Noise-canceling USB headset
Hard-wired internet connection (Ethernet; No WiFi allowed)

Benefits

Inbound phone work: $0.20 - $0.32 per talk minute ($13 - $15/hr), depending on the project and performance
Experienced agents can earn up to $0.35 per talk minute   
Advancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistency  
Flexible hours with 24/7 available