FRONT DESK GUEST SVC AGENT

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Premier Resorts Management Inc

Posted 2 months ago

Full Time

Columbia, South Carolina

In Person

Smart Summary

Responsibilities

The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, and handling reservations with professionalism. They also maintain the lobby area and collaborate with other departments to ensure a seamless guest experience.

Qualifications

You are a friendly and organized individual with excellent communication skills, ready to be the welcoming face of our team. You should be tech-savvy to quickly learn our systems and capable of managing multiple tasks efficiently to ensure a seamless guest experience.

Must Have Skills for ATS

scheduling systems

booking systems

customer service

office reception

Job Description

 

Front Desk Service Agent – Be the Face of Our Team!.

What You’ll Do:

  • Greet guests with warmth and professionalism — first impressions matter!
  • Answer phones, emails, and inquiries with a smile.
  • Check-in/check-out guests / manage reservations.
  • Provide quick, accurate information about our services, policies, and amenities.
  • Collaborate with other departments to ensure a seamless guest experience.
  • Handle payments and maintain organized records.
  • Keep the lobby/front area tidy, welcoming, and stress-free.

What We Offer:

  • Competitive pay with opportunities for bonuses or performance incentives.
  • Career growth – we love to promote from within!
  • Flexible scheduling options to support work-life balance.
  • Comprehensive training so you feel confident from day one.
  • A supportive team culture where your ideas and energy are valued.
  • Benefits: Hotel discounts, 401K, Medical, Dental, Vision Insurance, PTO.

Who You Are:

  • Friendly, approachable, and genuinely enjoys helping people.
  • Organized and detail-oriented — you can juggle multiple tasks with ease.
  • Tech-savvy enough to learn scheduling or booking systems quickly.
  • A clear communicator, both in person and over the phone/email.
  • Reliable, punctual, and eager to contribute to a positive team environment.
  • Experience in hospitality, customer service, or office reception is a plus (but we’re happy to train the right person!).

Why Join Us?

Here, you’re more than a Front Desk Agent — you’re the heart of our guest experience. Every day, you’ll meet new people, solve new challenges, and help create moments that matter. If you want a job that’s more than just “clocking in and out,” this is it.

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Premier Resorts Management Inc

Our management philosophy can also be summed up in a word…harmony. Optimizing returns requires a harmony and understanding of all facets of the hospitality business. These facets range from service, management, employee welfare and motivation, marketing, revenue management, cost control, finance, accounting, acquisition, to development. All these combined ensures a guest experience that is second to none.
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