About Nelson Mazda Murfreesboro

At Nelson Mazda Murfreesboro, we’re committed to redefining the car buying experience. Our no-haggle, one-price policy ensures every customer receives honest, transparent pricing — no surprises, no pressure. We prioritize a seamless, customer-first experience that makes buying a car simple and enjoyable.

Position Summary

We are seeking a Customer Journey Specialist to guide our customers throughout their entire vehicle purchase process. This is a full-time, non-commission role focused on delivering exceptional service, clear communication, and trusted advice in a no-pressure environment.

First Year Earning Potential: $60,000 - $90,000+

Essential Duties and Responsibilities

• Welcome and consult with customers to understand their vehicle needs
• Present transparent, one-price vehicle options clearly and confidently
• Manage the full vehicle purchase process, including paperwork, financing, trade-ins, and delivery
• Present and explain available vehicle protection packages after financing, ensuring customers understand their options without pressure
• Maintain consistent, proactive communication to build and maintain customer relationships
• Collaborate with dealership teams to ensure a smooth customer experience
• Uphold a non-commissioned, no-haggle sales approach

Qualifications

• Strong communication and interpersonal skills
• Commitment to delivering exceptional customer service
• High level of integrity and professionalism
• Demonstrates a consistent commitment to excellence in performance and attitude
• Thrives in a collaborative, team-first environment with a shared focus on success
• Ability to multitask and manage customer needs effectively
• Previous experience in sales or customer service preferred but not required
• Ability to work in a fast-paced, team-oriented environment

Work Environment

This position requires working at our dealership in Murfreesboro, TN. Saturdays and some evening work is required.

Benefits

• 401(k) with company match up to 6%
• Comprehensive health insurance plans
• Paid time off (PTO) available after 90 days of employment
• Volunteer time off (VTO) to support community involvement

Equal Opportunity Employer Statement

Nelson Mazda Murfreesboro is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other protected status in accordance with federal, state, and local laws.