BrightKey is looking for enthusiastic and experienced individuals to join our growing team! As a Credentialing Specialist, you will be responsible for evaluating, grading, and verifying professional certification examinations and applicant credentials to ensure accuracy, compliance, and adherence to established standards. This role also provides occasional customer support to certification applicants, primarily via email and occasionally by phone, addressing questions related to application status, exam results, and credentialing requirements. The ideal candidate is detail-oriented, analytical, and professional, with strong communication skills and a commitment to fairness and accuracy.

Schedule, Benefits, & Compensation:

On-Site: First shift, Monday through Friday - 40 hours per week
Shift: 7:30am – 4:00pm
Location: Annapolis Junction, MD
Medical, Dental, Vision, Pet and other Insurance options
Participation in a company 401k program
Paid Time off and 10 paid holidays
Pay is $18.00 to $20.00 per hour

Ideal Skills & Experience for the Position (not required):

Prior experience in a Call Center environment and excellent customer service skills.
Experience in credentialing and related fields involving the grading of tests and reviewing of materials (i.e. as a Teacher, Proctor or Professor).
Proven ability to accurately review information and forms with a high degree of precision and detail.

Key Responsibilities of the Credentialing Specialist:
Credentialing & Examination Review

Prepare and review exams and associated materials following detailed procedures ensuring accuracy and compliance.
Grade exams manually and by utilizing electronic scoring. This will include both computer-based exams as well as exams that require detailed human review.
Verify exam results for accuracy, completeness, and compliance with certification standards.
Review applicant documentation and credentials to determine eligibility for certification or credentials.
Examination and review of materials to make sure they comply with testing requirements.
Prepare used test materials for return and reuse.
Maintaining database platforms, updating training and licensing records, and ensuring accurate documentation of employee qualifications.
Assisting with periodic audits, quality assurance reviews, and updates to credentialing procedures.

Customer Support

This is a small (15-20%) but critical part of the Credentialing Specialist role.
Respond to applicant inquiries via email and occasional phone calls regarding exams, eligibility requirements, credential status, and general certification processes.
Provide clear, professional, and courteous guidance while adhering to policy.
Escalate complex or sensitive issues to appropriate staff when necessary.
Maintain accurate notes and documentation of applicant communications.

Qualifications:

High school diploma or equivalent; associate or bachelor’s degree preferred.
Excellent verbal and written communication skills.
Strong attention to detail and the ability to follow detailed procedures.
Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
Able to provide great customer service. Compassionate and empathetic, with a genuine desire to help others.

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

Credentialing Specialist
Call Center
Customer Service
TCS-050126

Credentialing Specialist

Credentialing Specialist

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