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Client Care Coordinator

H

Home Helpers DuPage

Posted 2 months ago

Full Time

Downers Grove, Illinois

In Person

Smart Summary

Responsibilities

The Client Care Coordinator manages client relationships through in-home visits, regular check-ins, and supervisory visits. They also support caregiver onboarding, monitor care quality, and ensure effective communication between families and the office team.

Qualifications

You have excellent communication and interpersonal skills, with a talent for organization and detail. You are comfortable working in a fast-paced service environment and can effectively problem-solve under pressure, demonstrating a proactive approach to client and caregiver support.

Must Have Skills for ATS

management tool

Job Description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Health insurance
  • Vision insurance
We are seeking a Care Coordinator to support our clients and caregivers by ensuring care plans are executed at a high level. This role is ideal for someone who is organized, proactive, and enjoys building relationships with both clients and caregivers.

Key Responsibilities
  • Complete in home client visits to convert prospects and sign them up for services
  • Serve as a primary point of contact for clients and families
  • Conduct in-person or virtual supervisory visits
  • Conduct regular client check-ins and ensure satisfaction
  • Support caregiver onboarding to new cases
  • Monitor care quality and address concerns quickly
  • Coach caregivers on client care tactics
  • Partner with scheduling to ensure strong caregiver-client matches
  • Document all client interactions in our management tool
  • Participate in monthly on-call rotation'
  • Field work with clients across DuPage, Cook, and Will counties
What We’re Looking For
  • Strong communication and interpersonal skills
  • Organized and detail-oriented
  • Able to problem-solve and stay calm under pressure
  • Comfortable working in a fast-paced, service environment
  • Prior home care or healthcare experience preferred
Compensation
  • $22 – $27 per hour, based on experience
  • Opportunity for performance-based increases
  • Full-time hours with growth potential
What Success Looks Like
  • Clients feel supported and well cared for
  • Caregivers are prepared and confident on cases
  • Issues are resolved before they escalate
  • Strong collaboration with the office team
Why Join Us
  • Supportive, team-oriented environment
  • Opportunity to make a meaningful impact
  • Clear expectations and room for growth
Apply today to join a team committed to excellence in home care.

H

Home Helpers DuPage

At Home Helpers Home Care of DuPage and Will, we provide compassionate, dependable in-home care for seniors, veterans, and individuals recovering from illness or managing chronic conditions. Our mission is simple: to help people remain safe, independent, and engaged—wherever they call home.
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