CUSTOMER SERVICE REPRESENTATIVE
Custom Print Graphics
CUSTOMER SERVICE REPRESENTATIVE
Custom Print Graphics
Posted 3 months ago
Full Time
Niles, Illinois
In Person
Smart Summary
Responsibilities
The Customer Service Representative will serve as the primary point of contact for customers via phone, email, and in-person visits. They will manage order tracking, handle administrative tasks, and collaborate with production teams to ensure timely delivery.
Qualifications
You have at least one year of experience in customer service, front desk, or office administration, preferably within a manufacturing or print environment. You possess excellent communication and organizational skills, are proficient with office software, and can effectively manage multiple tasks in a fast-paced setting.
Must Have Skills for ATS
screen printing
embroidery
direct-to-film (DTF)
Microsoft Office
Google Workspace
order management software
Job Description
- 401(k)
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving a diverse client base ranging from local small businesses and nonprofits to regional and national brands. With a close-knit team and a shop built on craftsmanship, efficiency, and relationships, we're proud of the work we put out and the culture we've built. If you're looking for a place where your contributions actually matter and no two days look exactly the same, you'll fit right in here.
WHAT YOU'LL DO:
- Serve as the first point of contact for customers by phone, email, and walk-in - providing prompt, professional, and friendly communication
- Greet and assist walk-in customers and vendors, directing them appropriately and ensuring a positive front-desk experience
- Manage and respond to a high volume of inbound emails, ensuring inquiries are answered or escalated in a timely manner
- Answer multi-line phones and handle or transfer calls with professionalism
- Follow up on open orders, proofs, and artwork approvals to keep jobs moving on schedule
- Communicate order status updates, delays, and delivery timelines to customers proactively
- Assist with quotes and pricing inquiries using established pricing guidelines
- Maintain organized records of customer interactions, orders, and correspondence
- Collaborate with production, art, and shipping departments to resolve issues and keep workflow smooth
- Perform general front-office administrative duties as needed
- 1+ years of customer service, front desk, or office administration experience (manufacturing, print, or production environment a plus)
- Excellent written and verbal communication skills; comfortable managing email volume and phone calls simultaneously
- Strong organizational skills and attention to detail — you catch things before they become problems
- Proficiency with Microsoft Office or Google Workspace; comfort learning order management or production software
- Ability to multitask and stay calm in a fast-paced, deadline-driven environment
- Team player with a positive attitude who takes ownership of their role
- Reliable, punctual, and committed to showing up and following through
- Competitive hourly pay: $18–$23/hr, depending on experience
- Paid Time Off (PTO)
- 401(k) retirement plan
- Consistent, predictable schedule: Monday through Friday, no nights or weekends
- A tight-knit team and collaborative work environment
- Opportunity to grow with a well-established and expanding company
Custom Print Graphics
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