Client Account Manager
Custom Print Graphics
Client Account Manager
Custom Print Graphics
Posted 2 months ago
Full Time
Niles, Illinois
In Person
Smart Summary
Responsibilities
Serve as the primary point of contact for client accounts, managing orders from placement through delivery. Collaborate with production and shipping teams to ensure timely order fulfillment and maintain strong client relationships.
Qualifications
You have 1-3 years of experience in account management or a client-facing role, with strong written and verbal communication skills. You are comfortable learning new software and can maintain organized records while managing client relationships and order timelines.
Must Have Skills for ATS
screen printing
embroidery
direct-to-film (DTF)
order management software
Job Description
- 401(k)
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.
WHAT YOU'LL DO:
- Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through delivery
- Build and maintain strong, long-term client relationships through consistent, proactive communication
- Respond to inbound inquiries from new and existing clients via phone and email with professionalism and urgency
- Assist clients with quotes, pricing, and product questions using established guidelines
- Follow up on open orders, artwork approvals, and proofs to keep jobs on schedule
- Communicate order status and timelines proactively — before the client has to ask
- Collaborate with production, art, and shipping teams to resolve issues and keep workflow smooth
- Maintain organized records of client interactions, orders, and correspondence
- 1–3 years in account management, client services, or a similar client-facing role — print, promo, apparel, or manufacturing experience is a strong plus
- Someone who takes ownership, follows through, and doesn't need to be chased down to get things done
- Strong written and verbal communication skills — organized, responsive, and clear
- Comfortable learning order management and production software
- Calm under pressure in a fast-paced, deadline-driven environment
- Reliable and detail-oriented with a genuine investment in doing the job well
- $20–$24/hr depending on experience
- Paid Time Off (PTO)
- 401(k) retirement plan
- Monday–Friday, no nights or weekends
- Real growth opportunity with a well-established company
Custom Print Graphics
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria