Retail Lead

Location: Kalamazoo, MI
Pay Range: $18.00 per hour + Tips (When on Drawer)

Let’s Be Blunt 

Cannabis isn’t just an industry — it’s a movement.

Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience — for everyone. Whether you’re a longtime enthusiast or just starting your journey, Mint Cannabis is about connection, growth, and good vibes only.

We’re looking for a Retail Lead ready to roll up their sleeves (pun absolutely intended) and take charge of our daily retail operations, with their boots on the ground.

Ready to grow with us? 🌱 Let’s make it happen.

What You’ll Do

• Support daily dispensary operations, including opening/closing procedures, floor flow, inventory checks, and compliance.
• Deliver exceptional customer service — greet patients, answer questions, verify allotments, and guide them through product selection.
• Train, coach, and motivate Budtenders to maintain high standards in service, sales, and cannabis education.
• Ensure all displays are neat, properly labeled, and fully stocked with fresh, compliant product.
• Address customer concerns professionally and de-escalate issues to create a positive guest experience.
• Operate POS systems accurately and assist with cash handling and reconciliation.
• Uphold all cannabis regulations, company SOPs, and safety standards.
• Act as a communication bridge between store management and team members to support a positive, compliant, and high-performing environment.
   

What You’ll Bring

• Must be at least 21 years of age
• 6+ months of experience in cannabis, retail, or customer service
• 1+ year of leadership experience preferred
• Strong communication and conflict resolution skills
• Passion for cannabis and knowledge of local product offerings and brands
• Ability to lift up to 50 lbs and stand for 3+ hours at a time
• Dependable, punctual, and able to adapt to flexible scheduling — weekends and holidays included
• Reliable transportation and valid ID
   

Why You'll Love Mint Cannabis

• A work culture that’s welcoming, passionate, and built on good vibes
• Opportunities for growth as we expand into new markets
• Discounts on products and merch
• Health, dental, and vision benefits (for eligible roles)
• Paid time off to relax, recharge, and take care of you
• A chance to be part of something amaZing 🌱
   

A Few Things You’ll Need

• Must meet all applicable state requirements to work in a licensed cannabis facility
• High school diploma 
• To submit your application!
   

About Mint Cannabis

Mint Cannabis, founded in 2016, is dedicated to providing affordable, patient-focused care while empowering our team to grow professionally and support our communities. From our roots in Arizona, we’ve expanded to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida, fueled by a culture of innovation and collaboration.

Equal Opportunity Employer Statement

Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.