Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call center, hotel front desk/reservations and/or sales experience required. Must possess the ability to multitask proficiently. Must maintain the departments required. Quality Assurance Percentage. Must possess the ability to build relationships with all guests (which will result in repeated sales/business.) Must have the ability to handle high call volume. Must maintain the departments required phone occupancy percentage. Will be required to become proficient with department-specific computer, phone and paging systems. Must possess well developed guest service skills necessary for resolution of guest inquires. Must process a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Computer experience required . Position requires confined sitting, telephone communication and computer keyboarding 85% of the time. This position has the option of being remote with successful completion of training requirements.

Foxwoods Resort Casino, the largest resort casino in the Northeast, has set the standard for innovation and excellence in gaming and hospitality for over 33 years. Owned and operated by the Mashantucket Pequot Tribal Nation, Foxwoods continues to redefine the resort experience by seamlessly blending of world-class gaming, award-winning dining, top-tier entertainment, and family-friendly attractions. A destination like no other, Foxwoods offers over 2,200 luxury hotel rooms, a 30,000-square-foot expo space, on-site shopping at Tanger, and one of the most expansive gaming floors in the country. The resort’s entertainment portfolio features globally acclaimed artists, exclusive live performances, and premier events hosted at its renowned venues, including the Premier Theater and Great Cedar Showroom, which draw audiences year-round. Through strategic partnerships with leading brands like DraftKings Sportsbook, Hell’s Kitchen, and Great Wolf Lodge, Foxwoods continues to expand its offerings and deliver elevated, curated experiences for guests. The new brand campaign, “This Is How We Resort,” reflects Foxwoods’ commitment to creating unique, personalized moments—from thrilling gaming adventures to relaxing escapes—that redefine what it means to “resort”. For more information, visit www.foxwoods.com. As a large employer in Connecticut, we welcome you to see what career opportunity Foxwoods has to offer on Foxwoods.com/careers

Resort Call Center Agent

Resort Call Center Agent

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