Classification Title:

OPS-Spons Prjs Non-Clerical

Classification Minimum Requirements:

High school diploma or associate degree
General computer skills, including competence with Microsoft Word and Excel
Ability to quickly and accurately enter structured data into a database form
Ability to communicate clearly in person and on the phone
Experience conducting telephone surveys or providing telephone-based customer service experience
Ability to work as part of a team

Job Description:

Day-to-day research support, conducting telephone surveys with healthcare providers as part of a large-scale health services evaluation project. Accurately records and manages survey responses using a Computer-Assisted Telephone Interview (CATI) system within the REDCap online data platform, ensuring data integrity, completeness, and adherence to study protocols. Maintains and manages daily sample files in Excel, tracks outreach attempts and completion rates, monitors progress toward project targets and ensures timely updates to project tracking systems.
Assist with project planning, creating timelines, and data entry for project assignments. This includes monitoring multiple deliverables for projects, monitoring the progress of assigned tasks, ensuring barriers to data collection are discussed, and action plans are created.
Assist in monitoring survey progress and cross-checking survey progress reports; managing datasets and databases; and conducting quality assurance to ensure accurate data collection and survey results.
Search scientific literature using relevant databases and other sources; maintain bibliographical citation data; prepare written summaries of literature.
Other duties as assigned.

Expected Salary:

$16.00-18.00/hr

Required Qualifications:

High school diploma or associate degree
General computer skills, including competence with Microsoft Word and Excel
Ability to quickly and accurately enter structured data into a database form
Ability to communicate clearly in person and on the phone
Experience conducting telephone surveys or providing telephone-based customer service experience
Ability to work as part of a team

Preferred:

Experience with computer-assisted telephone interviews and customer service experience is preferred. The ability to write concise, accurate, and understandable summary notes is also a plus.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

This is a time limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No