Switchboard Supervisor
L
Ladgov Corporation
L
Switchboard Supervisor
Ladgov Corporation
Posted 2 months ago
Full Time
Northport, New York
In Person
Smart Summary
Responsibilities
The Switchboard Supervisor is responsible for coordinating switchboard operators to ensure 24/7 coverage and high-quality call handling. They also manage staff performance, training, and compliance with privacy and security policies.
Qualifications
You have at least 1 year of supervisory experience, with a focus on managing staffing, scheduling, and training in a switchboard or call center environment. You are adept at ensuring 24/7 coverage and monitoring call handling quality, while also possessing strong leadership and communication skills.
Must Have Skills for ATS
HIPAA
switchboard operations
call center operations
staffing
scheduling
training
Job Description
Key Responsibilities
- Supervise and coordinate switchboard operators across all shifts
- Ensure 24/7 staffing coverage, including holidays
- Train, mentor, and evaluate operator performance
- Monitor call handling quality and response times
- Serve as point of contact for operational issues
- Ensure proper handling of emergency communications
- Maintain staffing schedules and coverage plans
- Communicate with VA leadership and Contracting Officer Representative (COR)
- Ensure compliance with HIPAA, privacy, and security policies
Qualifications
- Minimum 1 year supervisory experience (required)
- Experience in:
- Switchboard or call center operations
- Healthcare environment (preferred)
- Strong leadership, communication, and problem-solving skills
- Ability to manage staffing, scheduling, and training
- Ability to work flexible hours across all shifts
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