Call Center Agents

G

Great Day Improvements: A Family of Brands

Posted about 2 months ago

Full Time

Twinsburg, Ohio

Hybrid

Smart Summary

Responsibilities

The Inside Sales Agent is responsible for answering incoming customer calls to schedule design consultations and providing an exceptional customer experience. They will also perform accurate data entry and make outbound follow-up calls as needed.

Qualifications

You possess exceptional verbal and written communication, listening, and problem-solving skills, with the ability to multitask and enter customer information accurately into our database. You are highly organized, self-disciplined, and maintain a positive, professional attitude while genuinely enjoying helping customers and speaking clearly over the phone.

Must Have Skills for ATS

Salesforce

Job Description

Overview

INSIDE SALED AGENTS - TWINSBURG, OHIO

PAID TRAINING, Up to $18 HOURLY, PTO & BENEFITS - FULL TIME POSITION 

FULL TIME MORNINGS, EVENING & WEEKEND POSITIONS STARTING: $17 HOURLY + BONUSES FOR DAYS & $18 + BONUSES FOR EVENINGS 

IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office

Great Day Improvements is GROWING! We are seeking friendly, upbeat people to join our Team!

Our Inside Sales Agents are the first point of contact with customers and are responsible for the BEST first impression!

Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.

We are seeking FULL TIME – MORNINGS, EVENINGS & WEEKENDS

HOURS:

MORNING HOURS - IN OFFICE: MONDAY - FRIDAY 8:30 AM - 5:00 PM  / WEEKEND ROTATION ARE REMOTE

EVENING HOURS - REMOTE: MONDAY-THURSDAY 1:00 PM – 9:30 PM, FRIDAY 11:30 AM - 8:00 PM / WEEKEND ROTATION

Responsibilities

· Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.

· Provide an exceptional customer experience with each call.

· Accurate entry of customer’s information into our database to set each appointment.

· Make outbound calls to potential customers as necessary for various follow-up initiatives.

· Additional administrative duties as required.

Qualifications

· Exceptional verbal and written communication skills

· Exceptional listening and problem-solving skills

· Must be very well organized

· Ability to speak clearly and concisely over the phone

· Ability to multi-task (talk and type simultaneously) and overcome objections

· Upbeat, positive and professional attitude – a team player

· Must genuinely enjoy helping customers

· Proficiency with computers is required along with an aptitude to learn our phone and database systems

· Accuracy and attention to detail are must-have traits

· Reliable attendance and punctuality

PAID TRAINING - EQUIPMENT SUPPLIED

-Must have high-speed internet connection

-Must be self-disciplined to stay on task

-Must have ability to speak with customers without any major background noise or distractions while on the phone

-Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

GDI is an Equal Employment Opportunity Employer

#INDGDICCA

G

Great Day Improvements: A Family of Brands

Headquartered in Twinsburg, OH, a suburb of Cleveland, Great Day Improvements is a vertically integrated, direct-to-consumer provider of premium home improvement products including Patio Enclosures, Stanek Windows, Apex Energy Solutions, Universal Windows Direct, The Bath Authority, Champion Windows & Home Exteriors, Leafguard, and Englert. Great Day has an expanding workforce of over 4,500 employees in over 280 locations across the US. The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria