We are looking for a professional and organized Call Center Coordinator to join our team. You will serve as the primary communication hub, managing phone interactions. This position assesses the needs of prospective patients and phone callers, ensuring referral to the service or resource that best addresses their needs. The ideal candidate will provide exceptional service, resolve complex issues, and ensure a seamless experience for our callers.

KEY RESPONSIBILITIES:

Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services.
Conducts crisis assessment and planning with clients
Assesses client’s emotional state and mental health
Performs risk assessments to determine client’s risk of harm to self and others.
Assesses need for community outreach (911)
Makes appointments for assessment at Desert Parkway
Makes referrals to community partners when appropriate
Completes Call Inquiry Sheet and file appropriately
Enters appointments and notes in AIS promptly
Attends and participates in monthly staff meetings
Provides courteous, empathic, and professional service

Schedule is Friday, Saturday, and Sunday from 6:00am - 6:30pm

High School Diploma or GED required
Minimum one (1) year Behavioral Healthcare experience or minimum two (2) years Healthcare experience required
Inpatient experience preferred
Minimum two (2) years experience in customer service or call center environments
Excellent communication (verbal and written) and interpersonal skills
Ability to multitask and work under pressure in a fast-paced environment

A full benefits package is available the first of the month following just one month of employment!

Desert Parkway offers competitive benefits to include:

Medical insurance
Dental insurance
Vision insurance
401K Retirement Plan
Healthcare spending account
Dependent care spending account
PTO Plan with holiday premium pay
Discounted cafeteria meal plan
Life insurance (including plans for spouse and children)
Short- and long-term disability (with additional buy-in opportunities)
Pet Insurance
Identity Theft Insurance

Desert Parkway Behavioral Healthcare Hospital is a Joint Commissioned accredited, private, high quality, 152-bed, acute psychiatric facility located in the center of Las Vegas, Nevada. Desert Parkway’s comprehensive mental health programs are designed to treat children as young as 7 years old, adolescents, adults and seniors. And we have a specialized Hope for Heroes program for first responders and the military. Our inpatient care is monitored 24 hours a day in a safe, secured facility. Desert Parkway's licensed medical team provides trauma-informed, evidence-based treatments, medication management, and "Next Step" Outpatient Programs in our Outpatient Services Facility. We are dedicated to helping patients with mental illness, behavioral illness, chemical dependency, detox, PTSD and dual-diagnosis with compassion and kindness. Our specialized services include: a no charge, confidential assessment; inpatient psychiatric crisis stabilization with 24 hour supervisions; mental illness and behavioral concerns; chemical dependency; detox/rehab; addictions; and suicidal thoughts. Our Hope for Heroes program includes a specialized intake protocol and treatment for military and first responders in their exclusive 23-bed unit. This wing has its own indoor gym for fitness therapy, computer room with natural sunlight. The 24/7 direct Hope for Heroes First Responder & Military intake number: (725) 221-3517. Desert Parkway's Circle of Care Includes: Intensive Outpatient and Partial-Hospitalization Programs Individual, group and family therapy with licensed therapist EMDR Therapy Trauma Recovery Yoga Dietician Indoor basketball court Pet/Art/Music Therapy Chaplain/Spiritual Support 28-day First Responder PTSD Program Next Step Outpatient Services Programs with Discharge Aftercare Plan Trauma Recovery Our 24/7 patient helpline is: 877-663-7976

Call Center Coordinator

Call Center Coordinator

Boost Your Interview Chances