About the Role

MHOTRS is an OMH regulated outpatient mental health clinic that supports children, adolescents, and adults. The Administrative Assistant is responsible for managing the workflow of the front desk, ensuring that clients feel welcomed and that administrative operations run smoothly to support the clinical team. The individual is required to work in-person from our Far Rockaway locations during hours of operation, which includes evenings and weekends. This position requires a hybrid presence, including at least one day per week stationed at a school satellite site.

What You’ll Do

• Client engagement and reception via managing the check-in/check-out process of persons supported and the staff.
• Scheduling and coordinating complex provider schedules, upkeeping centralized scheduling, and handling high-volume phone inquiries.
• Collect co-payments, verify insurance eligibility, and assist the billing department with resolving administrative discrepancies.
• Engage in documentation & EHR management by maintaining accurate electronic health records (EHR) and processing new screenings and Intakes.
• Engage in on-site and remote coordination of School-Based administrative workflows and act as a non-clinical liaison for families and school staff.

 Your Qualifications

• High School Diploma or equivalent.
• 1-2 years of medical or behavioral health administrative experience.
• Detail oriented, front facing and ability to multi-task.
• Strong de-escalation skills and the ability to work in a setting that may occasionally involve high-stress clinical situations.
• Bilingual (Spanish) is a plus.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility: No

Expected Hours of Work: Tuesday-Saturday (daytime/evening)

Work Environment: Clinic/Field

Additional Requirements:

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NY)
• Ability to travel to other Rising Ground sites (if required)
• Ability to travel within the community and do visits

Benefits Offerings Includes:

11 Paid Holidays

Paid Sick Time

Paid Vacation

Paid Personal days

Insurance Coverage

Medical - 3 plan options

Dental - 2 plan options

Vision - 1 plan option

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or

veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.