Position Summary

Looking for a fast-paced role where you’re the heartbeat of the operation?
At Allbritten, our Dispatchers don’t just answer calls—they drive the entire day’s success.

You’ll coordinate technicians, solve real-time problems, and keep our operations running smoothly—all while delivering an exceptional customer experience.

The ideal candidate is organized, calm under pressure, customer-focused, and thrives in a fast-paced environment supporting HVAC, Plumbing, Electrical, and Sewer service operations.

Why This Role Stands Out

• Be the central decision-maker in daily operations
• Fast-paced environment where no two days are the same
• Direct impact on customer experience and company success
• Clear growth path within a stable, growing company

Daily Responsibilities

• Schedule, dispatch, and route technicians
• Monitor schedules and adjust in real-time
• Communicate updates to customers and field teams

Operational Coordination

• Track job progress using dispatch software
• Maintain accurate records and notes

Required Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of dispatching, scheduling, call center, or customer service experience (home services industry preferred).
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Proficiency with computers, dispatch software, and multi-line phone systems.
• Ability to remain professional and calm in high-pressure or time-sensitive situations.

Preferred Qualifications

• Experience in HVAC, Plumbing, Electrical, or related trades.
• Familiarity with field service management, Service Titan, or CRM software.
• Bilingual (English/Spanish) preferred but not required.

Work Environment & Physical Requirements

• Office-based position with extended periods of sitting and phone/computer use.
• Frequent phone communication and data entry.
• Ability to work flexible schedules, including weekends, early mornings, or evenings as business needs require.

Compensation & Benefits

• $20–$28/hour + performance-based incentives. 
• Weekly payroll.
• Team activities
• Last Thursday of the Month Pancake Breakfast (the President & Managers cook for the employees)
• Medical, Dental, and Vision insurance with company contribution.
• 401(k) with company match.
• Paid Time Off and Paid Holidays.
• Opportunities for growth and advancement within a long-standing, reputable company.

Equal Employment Opportunity & At-Will Statement

Allbritten – The Barefoot Plumber is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

Employment with Allbritten is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.