CUSTOMER SERVICE REPRESENTATIVE

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Stockman Bank of Montana

Posted about 2 months ago

Full Time

Billings, Montana

In Person

Smart Summary

Responsibilities

This position serves as the primary point of contact for new accounts and customer service inquiries. The role involves managing customer relationships, promoting bank products, and representing the bank in community activities.

Qualifications

You have a strong commitment to providing exceptional customer service, with proficiency in ten-key operations and previous computer experience. A high school diploma or equivalency is required for this role.

Must Have Skills for ATS

Ten key proficiency

Computer experience

Job Description

Position General Responsibilities:

This position is the Office’s front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers, and representing the Bank in community activities.

 
Education, Experience and Certification Requirements
 Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
 
Basic Qualifications:

  1. Strong commitment to providing exceptional customer service.
  2. High School diploma or equivalency.
  3. Ten key proficiency.
  4. Previous computer experience.

Dimension of Job:

The position requires a thorough knowledge of all types of accounts, services and products offered and sold. The Customer Service Representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall marketing effort of the Bank.

For full description, which includes physical mental demands please see attachment. 

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Stockman Bank of Montana

Founded in Miles City in 1953 by William Nefsy, Stockman is a Montana-born company committed to enriching the lives of Montanans and helping our communities succeed. Like Montana, Stockman is distinct in blending traditional, western values with modern conveniences and state of the art technology. We are proud to be your full-service financial partner, serving all your banking, insurance, and wealth management needs. Our people, products, and services are uniquely focused to meet the financial needs of Montanans. Important in our focus is safety and security. We are proactive in taking every precaution to protect you and your family’s hard-earned assets and valuable information. For 70+ years, we've had the honor of serving the people, businesses, and communities of this great state. We’ve remained focused on creating long-standing relationships, and our clients experience the same commitment to service, excellence, and customer satisfaction at all our locations. We look forward to continuing that tradition. On behalf of the Coffee family and all Stockman employees, thank you Montana.
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