Family Enrollment Specialist

CPCD

Posted about 2 months ago

Full Time

Colorado Springs, Colorado

In Person

Smart Summary

Responsibilities

The Family Enrollment Specialist is responsible for providing excellent customer service to visitors and callers while assisting families with eligibility paperwork. They also monitor caseloads and waiting lists to ensure full enrollment for CPCD programs.

Qualifications

You have at least one year of general office or management experience and possess knowledge of common office equipment, complex telephone systems, and computer software like Microsoft Office. You are motivated, professional, reliable, detail-oriented, and organized, with strong customer service and conflict management skills to interact effectively with the public and staff.

Must Have Skills for ATS

Microsoft Office

Outlook

Word processing

Data entry

Record management

Customer service

Conflict management

Job Description

Description

Family Enrollment SpecialistGive children a head start!
This position is set to begin as soon as possibleWork Scheduled for 40 Hours a Week

Job Description:

Responsible for receiving visitors and telephone calls and offering excellent customer service. Interviews families and assists with the completion of all required eligibility paperwork for CPCD programs. Monitors large caseloads and waiting lists and works with CPCD staff and partners to maintain full enrollment.

Pay: $21.57/hr.  

About CPCD: 

At CPCD, we provide more than 1,100 children living in poverty, or who are challenged by special circumstances, with an early childhood education through Head Start, Early Head Start, and the Universal Preschool Program. Our additional health, dental, and family support services ensure that children enrolled in our programs are ready to succeed in school and life. Join our team and help us make a difference in the lives of children and families in our community.

Additional Benefits for Eligible Employees (25+ hours per week): 

CPCD offers paid vacation time, paid sick time, and paid holidays/Breaks. 

• Paid Holidays include Memorial Day, Independence Day, Juneteenth, Presidents Day, Martin Luther King Jr. Day

• Paid Breaks include 1-week for Spring Break (March), 1-week for Fall Break (November), and 2- weeks for Winter Break (end of December/beginning of January). 

Eligible employees receive a competitive benefits package including

• Access to medical, dental, and vision insurance, flexible spending accounts, Aflac supplemental insurance, and voluntary life insurance. CPCD also pays for Basic Life, Long Term Disability, and AD&D insurance at no cost to you. 

• Our 401(k) program offers traditional and Roth enrollment options with automatic enrollment in our profit-sharing after 1-year of employment.

Tuition Assistance is available after 60 days of employment 

• $4,000 per year for Early Childhood Education Associates/Bachelor’s Degrees.

• $2,500 per year for other degrees related to employment at CPCD.

Employee Wellbeing

• Employee Assistance Program provides 6 FREE sessions with a counselor or therapist per year 

• Full well-being program to encourage and promote your well-being in the workplace, including 2 hours of paid time per month for wellness activities. 

Please Note: The successful completion of a post-offer, pre-employment physical examination, TB screen, back-ground screen and drug test (including marijuana) is required.

Requirements

Required:

• 30 semester college credit hours in business, human services, or closely related field. Successful and relevant work experience may be accepted in lieu of college credit.

• At least one year’s general office or office management experience.

• Knowledgeable and skilled in the use of common office equipment, complex telephone systems, computers, and computer software programs such as Microsoft Office, Outlook and other software programs to enter and/or process information data.

• Knowledge of administrative and clerical procedures and practical application of systems such as word processing, data entry, managing files and records, designing, and accurately completing forms.

• Must be motivated, professional, reliable, detail oriented, and organized. Must be able to work in a fast-paced environment with numerous deadlines.

• Possess interpersonal skills to interact with the public and work with staff in a professional, respectful manner. Strong customer service orientation and conflict management skills.

• Must successfully complete a physical examination, drug screen and TB screening. In accordance with the Head Start Performance Standards.

• Must have access to reliable transportation and if using a personal vehicle must maintain minimum liability insurance as determined by the State of Colorado.

Preferred:

• Bilingual in English/Spanish.

Equal Opportunity Employer

CPCD is committed to fostering an inclusive workforce and is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

CPCD

Founded in 1987, CPCD was spun-off from Catholic Charities to manage the Head Start program in El Paso County. CPCD was funded to serve nearly 300 four-year-old children in one program. We now reach more than 1,800 children and their families -- in three core programs. The Head Start and Colorado Preschool Programs serve preschool-aged children and their families, and the Early Head Start program serves pregnant women, infants, and toddlers. We also have a community-funded preschool classroom spun out of the Fill A Seat Project that helped raise money to put 16 kids back in the classroom after sequestration took away 142 preschool slots in 2013. Today, we have approximately 350 employees and operate nearly 70 classrooms in El Paso County. Our mission is to prepare children for success in school and in life by providing excellent comprehensive early childhood services in partnership with diverse families and the community. For job opportunities with CPCD, please visit cpcdheadstart.org.
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