Description

• The Business Office Clerk will work with other departments on the inquiry process and pre-admission approval of clients.
• Verify that all pre-certification/pre-authorizations are done upon admission and all requirements for third-party payments are met including all required paperwork needed for any collection of accounts.
• Accept co-pays from clients upon admission and set up payments/collect balances on discharge of clients.
• Schedule dates and times for admissions.
• Welcome the clients and their families and complete the admission process.
• Notify staff regarding admission and discharge dates.
• Responsible for assisting in the management of the Accounts Receivable, insurance verification, financial counseling to client and/or responsible party and insurance billing.
• Assist with the entire collection process including collection calls (which may require occasional evening work) and interface with attorneys and collection agencies as needed.
• Assist in the month-end processing of the accounts receivable system, preparing statements and General Ledger entries as well as keeping a daily census record and balancing at the end of the month.
• Process and bill all third-party insurance claims according to The Walker Center’s policy and follow-up on pending claims until paid. Upon payment of claims, they will check insurance payments for accuracy and audit client accounts for accuracy and prepare contractual adjustments/client refunds for Business Office Manager’s approval as needed.
• Assists with answering phone calls as a part of front office staff as well as any other duties as assigned. Contributes to team effort by accomplishing related tasks as needed.

Requirements

• High School Diploma or equivalent required; continued education or an Associate degree preferred.
• Excellent oral and written communication skills, with the ability to interact effectively with others.
• Proficient in Microsoft Outlook and general computer systems, with the ability to learn and maintain Electronic Medical Records (EMR).
• Ability to operate a variety of office equipment and machinery, including a computer, printer, photocopier, facsimile machine, and telephone.
• Ability to perform the physical requirements of the position including walking, standing, bending, stooping, pushing, pulling, lifting, typing, and repetitive motions.
• If in recovery from a Substance Use Disorder, must demonstrate sobriety, self-care, integrity, emotional stability, personal wellbeing, effective communication of needs, self-awareness, and the ability to maintain a low risk of harm to self or others.
• Must pass pre-hire requirements including a criminal background check, urinalysis (UA), and TB test.
• Must obtain CPR certification within ninety (90) days of hire.