Job Description:

Manage a large volume of customer communications through incoming calls, emails, and online. 

·         Create location accounts for new starts and complete location and bill-to information. 

·         Set up software services. 

·         Organize and schedule new construction installations and closings. 

·         Process closing requests and complete service orders. 

·         Assist Customer Service and Sales with incoming calls and emails. 

·         Record in the software system customer interaction and document details of actions taken. 

·         Perform a large number of service order completions mainly through data entry. 

·         Review customer accounts and records to answer customers' questions. 

·         Maintain customer accounts by checking and recording account information in software. 

·         Explain services to customers. 

·         Receive customer payments. 

·         Upload and catalog documents, contracts, and service orders into customer accounts. 

·         Communicate with customers to address issues/disputes from customers. 

·         Respond to customer inquiries, answer questions, and organize and schedule service appointments. 

·         Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution. 

·         Manage a large volume of customer communications through incoming calls, emails, and online. 

·         Create location accounts for new starts and complete location and bill-to information. 

·         Set up software services. 

·         Organize and schedule new construction installations and closings. 

·         Process closing requests and complete service orders. 

·         Assist Customer Service and Sales with incoming calls and emails. 

·         Record in the software system customer interaction and document details of actions taken. 

·         Perform a large number of service order completions mainly through data entry. 

·         Review customer accounts and records to answer customers' questions. 

·         Maintain customer accounts by checking and recording account information in software. 

·         Explain services to customers. 

·         Receive customer payments. 

·         Upload and catalog documents, contracts, and service orders into customer accounts. 

·         Communicate with customers to address issues/disputes from customers. 

·         Respond to customer inquiries, answer questions, and organize and schedule service appointments. 

·         Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution 

Qualifications and skills required 

• Excellent phone interaction skills and active listening. 

• Exceptional organizational skills, superb accuracy, and attention to detail. 

• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily. 

• Ability to collaborate with other departments to ensure customer satisfaction. 

• Excellent keyboard and data entry skills. 

• Strong problem-solving skills. 

• Ability to learn customer service software. 

• Positive outgoing team player 

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer