Inova Transitional Care is looking for a dedicated Patient Access Associate 2- Bilingual to join the team. This is a full-time, on-site, day-shift role working Monday–Friday from 8:00 a.m. – 5:00 p.m. This role is based primarily in Fairfax, with rotations across all Transitional Care locations (Alexandria and Leesburg) to support coverage needs. 

Join Inova’s Community Health Division – a mission driven team dedicated to reducing disparities, expanding access, and delivering exceptional care to our most vulnerable populations. This is your opportunity to make a meaningful impact where it matters most. 

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. 
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.
   

Patient Access Associate 2 Job Responsibilities:

In this role, you will assist patients recently discharged from the hospital as they navigate their recovery and transition across care settings. You’ll manage essential administrative processes such as patient registration, phones, referrals, pre-authorizations, financial counseling, transportation coordination, and other office duties, ensuring a seamless and supportive experience for our patients and team. 

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.

• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

Minimum Qualifications:

• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience
• Education: High School diploma or equivalent

Preferred Qualifications:

• Bilingual in Spanish
• Ability to work effectively with multidisciplinary teams and provide support across departments
• Strong verbal and written communication skills
   

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.