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Dispatcher

Gopher Sewer and Drain

Posted 2 months ago

Full Time

Fridley, Minnesota

In Person

Smart Summary

Responsibilities

The Dispatcher manages daily schedules and assigns service jobs to technicians while acting as the primary communication hub between customers and field crews. They are responsible for monitoring job progress, handling incoming calls, and maintaining accurate records in scheduling software.

Qualifications

You have previous dispatching or scheduling experience, ideally within home services. You possess strong organizational and multitasking skills, coupled with excellent communication and problem-solving abilities to manage a fast-paced environment.

Must Have Skills for ATS

scheduling software

CRM software

routing

Job Description

Benefits:
  • Employee discounts
  • Health insurance
  • Paid time off
  • 401(k)
About Us:
We are a growing sewer and drain company specializing in sewer repairs, drain cleaning, and trenchless pipe lining. Our team is committed to fast response times, quality service, and clear communication. We’re looking for a reliable Dispatcher to help coordinate our daily operations and keep our crews running efficiently.

Position Overview:
The Dispatcher is responsible for managing the daily schedule, assigning jobs to technicians, and serving as the main communication hub between customers, field crews, and the office. This role is ideal for someone who thrives in a fast-paced environment and can juggle multiple priorities.

Responsibilities:

  •  Schedule and dispatch technicians to service calls and project jobs 
  •  Prioritize emergency and time-sensitive work 
  •  Communicate with customers regarding appointment times and updates 
  •  Coordinate with sales, project coordinators, and field crews 
  •  Monitor job progress and adjust schedules as needed throughout the day 
  •  Handle incoming calls and assist with booking service appointments 
  •  Maintain accurate records in scheduling/CRM software 
  •  Ensure efficient routing to maximize productivity 
  • Others as needed
Qualifications:

  •  Previous dispatching or scheduling experience preferred (home services a plus) 
  •  Strong organizational and multitasking skills 
  •  Excellent communication and problem-solving abilities 
  •  Ability to stay calm under pressure and make quick decisions 
  •  Detail-oriented and dependable 
  •  Comfortable using computers, scheduling software, and phone systems 
Preferred (but not required):

  •  Experience in plumbing, sewer, HVAC, or construction industries 
  •  Knowledge of local service areas and routing 
Compensation & Benefits:

  •  Competitive hourly pay or salary (based on experience) 
  •  Paid training 
  •  Opportunities for advancement 
  •  [Add benefits: PTO, health insurance, etc.] 
Why Join Us?

  •  Fast-paced, team-oriented environment 
  •  Essential role in daily operations 
  •  Growing company with long-term opportunities 
  •  Work that makes a real impact on customers every day 
How to Apply:
Send your resume to [email] or call [phone number] for more information.

Gopher Sewer and Drain

Gopher Sewer & Drain is a local, family owned and operated business that provides professional drain cleaning services to commercial and residential customers in Minneapolis and surrounding metro. We deliver quality and reliable drain cleaning services with free quotes and upfront, reasonable pricing. We are open 24 hours a day, seven days a week to resolve your plumbing issue, clear your drain back up or provide reliable, scheduled maintenance cleanings. We work with a wide range of up to date equipment, from traditional cable snakes to commercial strength, high powered water jets. At Gopher Sewer & Drain we pride ourselves on our skill, strong work ethic and honest business practices. For quality, trustworthy service at a great price, call Gopher!
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