LEASING ASSOCIATE - Student Housing

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GHP Management Corporation

Posted 2 months ago

Full Time

Los Angeles, California

In Person

Smart Summary

Responsibilities

The Leasing Associate acts as the primary point of contact for prospective residents, managing the entire leasing process from initial inquiry to move-in. They are also responsible for driving occupancy through creative marketing, social media outreach, and maintaining high standards of resident service.

Qualifications

You have 1-3 years of experience in sales or customer relations and possess a high school diploma or equivalent. You are a personable, team-oriented individual with the ability to multitask and manage competing priorities in a fast-paced environment.

Must Have Skills for ATS

Fair Housing

Sales

Customer Service

Social Media

General computer skills

Job Description

Job DetailsJob Location: LORENZO - LOS ANGELES, CA 90007Position Type: Full TimeSalary Range: $20.00 - $22.00 HourlyJob Shift: DayAs a Leasing Associate, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long-lasting first impression. It is you who will be the first contact for our prospective residents, and it is you who will be the driving force in helping them find the best place to call home. REPORTS TO: Community Manager/Leasing Manager HOW YOU WILL CONTRIBUTE: Customer Service: Create a sense of community and an outstanding living experience for new residents Assists with all prospect inquiries including application process, tour coordination, lease administration, approval process, and move-in process to ensure the new resident has the best move in experience attainable. Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives. Sales and Marketing: Creates excitement through creative campaigns, continuous outreach, and social media Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio Develops and maintains an on-going resident retention program through Reputation Management and Marketing Activities QualificationsCore Competencies and Professional Requirements: Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment. Personable, positive, team-oriented mindset. Ability to multitask, work independently, manage competing requests and priorities. High school diploma or equivalent experience. 1-3 years' practical experience in sales or customer relations. Knowledge of Fair Housing preferred. Previous experience with Mystery Shopping program. General computer skills required. Valid Drivers License and current car insurance on file will be required at some properties where driving is a necessary job function and alternative transportation isn't feasible. Physical Requirements: Frequently move/traverse, ascend/descend stairs in/around apartment homes and community. Constantly positions self to bend, stoop, reach, lift. Occasionally lift/move/carry up to 25lbs with/without assistance. Frequently lift/move/carry 5lbs Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors Ability to remain in a stationary position for extended periods of time. Ability to observe details at close range (within a few feet of the observer). Constantly operates computer, 10-key and other office productivity machinery. Constantly works in low to moderate noise levels. Constantly works in outdoor weather conditions. Must have flexibility to work any shift: 10AM - 7PM or 11AM - 8PM, including weekends.  Cognitive Or Mental Requirements: Reading Writing Ability to communicate clearly; Ability to deal with complex issues; and Attention to detail. Eligibility Requirements: Must have unrestricted work authorization to work in the United States; and Must be willing to submit to a background investigation. The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned. Salary Range: $20-$22 per hour, DOE. Eligible for:  Commissions, Bonuses, Overtime Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.

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GHP Management Corporation

As a subsidiary of GH Palmer Associates, GHP Management is the property operations division of the company. GHP Management was formed in 2009 to manage the property operations and resident satisfaction of all GH Palmer Associates’ multi family residential communities. We manage over 12,500 apartment homes within Southern California.
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