JOB TITLE: CUSTOMER SERVICE APPRENTICE 

LOCATION: GUAM

STATUS: FULL-TIME, NON-EXEMPT

BENEFITS:

MEDICAL, DENTAL, VISION INSURANCE

SUPPLEMENTAL INSURANCE

PAID VACATION LEAVE

PAID SICK LEAVE

PAID BEREAVEMENT LEAVE

EMPLOYEE FLEET GAS CARD

401(K) RETIREMENT PLAN

JOB SUMMARY

Under direct supervision, the Customer Service Representative Apprentice participates in a structured training program combining on-the-job training (OJT) and related classroom instruction to develop the knowledge, skills, and abilities required for a Customer Service Representative role. The Apprentice will assist in booking and clearing inbound/outbound shipments, preparing shipping documentation, and supporting customer service functions while progressively gaining competency in logistics coordination, customer communication, billing, and cargo processing. The position is designed as a developmental role leading to full proficiency upon successful completion of the apprenticeship program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned:

• Examines manifest, Bill of lading and Airway Bills to determine work procedures for releasing cargo.
• Notifies consignee or agent by telephone or letter of arrival dates of shipment, customs clearance requirements, and cargo availability and demurrage charges.
• Computes with information provided from Bill of Lading and Airway Bills to generate various reports.
• Prepares billing reports and submits it to accounting department for collection.
• Obtains cargo data from shipper such as cargo type, weight, measurement, destination, and shipping date, in order to determine allocation of cargo and fully utilize capacity of each shipment.
• Consults with ocean carriers and airlines to ascertain availability of cargo space.
• Provides customer(s) shipping details
• Informs shipper of carrier’s name on which cargo is booked, departure/arrival date, and cargo delivery date.
• Composes, types letters or correspondences from drafts and oral directives.
• Prepares quotes for customers.

QUALIFICATION REQUIREMENTS 

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION 

EDUCATION

• High school diploma or general education degree (GED)

CERTIFICATES, LICENSES​ AND REGISTRATIONS

Driver’s License

Valid Driver’s License

Residency

Must be resident of Guam for more than one (1) year

SKILLS AND ABILITIES 

LANGUAGE SKILLS

1. Ability to read, analyzes, and interprets shipping tariffs and legal documents.

1. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

1. Ability to add and subtract two digit numbers and to multiply and divide.

1. Ability to perform these operations using units of American money and weight measurement and volume.

REASONING ABILITY

1. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

1. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER

1. Must be computer literate in operating MS Word, Excel, Power-point and Outlook.

1. Must be able to read and respond to all incoming and outgoing email daily

1. Ability to operate typewriter, calculating machine, large capacity copier machine and fax machine.

1. Ability to adapt to frequent interruptions and changing of assignments with no advance notice.

1. Must be flexible to work extended hours, weekends and holidays.

COMMENTS: This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their managers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AMBYTH Shipping & Trading, Inc. is an Equal Opportunity Employer