Service Advisor - Truck Care

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Love's Travel Stops & Country Stores

Posted 2 months ago

Full Time

Union, Ohio

In Person

Smart Summary

Responsibilities

The Service Advisor manages daily operations at a truck care facility, including greeting customers, providing repair estimates, and resolving service concerns. They also collaborate with management on talent acquisition and ensure the facility remains safe and clean.

Qualifications

You have excellent communication and interpersonal skills with a strong focus on customer satisfaction and salesmanship. You are adept at managing operations, possess exceptional organizational and multitasking abilities, and can effectively navigate various computer systems. A background in customer service or sales is preferred, along with the physical ability to perform the job duties.

Must Have Skills for ATS

customer service

salesmanship

talent acquisition

computer programs

systems

Job Description

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately

Welcome to Love’s!

At Love’s, our Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager.

Job Functions:

· Maintain a safe and clean facility.

· Greet customers, address vehicle service needs, and document issues.

· Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.

· Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

· Collaborate with managers in the efforts of talent acquisition.

Requirements:

· 6 months in customer service or sales preferred.

· Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.

Skills and Demands:

· Excellent communication and interpersonal skills with a customer satisfaction focus.

· Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.

· Strong organizational and multitasking abilities with attention to detail.

· Effective teamwork skills.

· Ability to navigate various computer programs, systems, and technology tools as part of daily operations.

· Must be able to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

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Love's Travel Stops & Country Stores

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated. With more than 600 locations in 42 states, Love’s approximate growth rate is 40 stores per year. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.” Love’s was founded on the values of integrity, Customer focus, strong work ethic, innovation and perseverance. Tom Love displayed all of these as he built Love’s from the ground up – from one small filling station in western Oklahoma in 1964 to more than 550 Love’s locations coast to coast. These core values are the keys to our success. But Tom didn’t do it by himself. He surrounded himself with visionary team members who embodied the same set of values. Today, we are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to integrity, Customer focus, strong work ethic, innovation and perseverance will not only continue our legacy of growth, it will also ensure your successful career with one of America’s top-ranked private companies. Do you have what it takes? To learn more, go to www.loves.com, Facebook (www.facebook.com/lovestravelstops), or follow @LovesTravelStop on Twitter.
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