Customer Service Representative (CSR)

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Sparkbit 360

Posted 2 months ago

Full Time

Cincinnati, Ohio

In Person

Smart Summary

Responsibilities

The Customer Service Representative will respond to customer inquiries via phone, email, or in person while maintaining accurate records. They will also resolve basic customer concerns and coordinate with internal teams to ensure service consistency.

Qualifications

You have a high school diploma or equivalent and possess strong verbal and written communication skills. You are customer-focused, reliable, and professional, with the ability to multitask and perform basic computer and data entry tasks.

Must Have Skills for ATS

data entry

Job Description

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview:
We are searching for an Entry-Level Customer Service Representative (CSR) to support daily customer interactions and service operations.

Responsibilities:

  • Respond to customer inquiries via phone, email, or in person
  • Provide accurate information regarding services and procedures
  • Resolve basic customer concerns in a professional manner
  • Maintain updated customer records and documentation
  • Coordinate with internal teams to support customer needs
  • Follow company policies to ensure service consistency


Qualifications:

  • High school diploma or equivalent required
  • Strong verbal and written communication skills
  • Customer-focused, reliable, and professional attitude
  • Ability to multitask and work in a fast-paced environment
  • Basic computer and data entry skills

What We Offer:

  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)

S

Sparkbit 360

At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we’re dedicated to helping businesses like yours thrive in an ever-evolving world. Sparkbit 360 is more than just a name; it’s a promise. A promise to deliver innovative, comprehensive, and tailored solutions that illuminate your brand’s unique essence. Our team is composed of seasoned marketing strategists, creative thinkers, and PR experts who are passionate about turning ideas into impact. With years of experience across diverse industries, we’ve honed our craft to provide our clients with exceptional service, measurable results, and a genuine partnership that goes beyond the surface.
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