SUMMARY:

Process daily audit of the hotel’s financial data, and handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.

ESSENTIAL FUNCTIONS:

Verify each Front Desk shift’s transactions

Process credit card transactions

Post tax charges to all guest folios

Finalize transactions completed during the day

Create and/or print required reports

File or transmit reports as directed

Verify and prepare registration cards for arriving guests

Prepare folios for departing guests

Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff

Take, modify and cancel guest reservations

Verify, balance and review hotel suite availability

Check in/out guests.  Perform “express checkout” duties.  Verify departure dates and offer to make future reservations

Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.

Administer guest payment policies

Responsible for shift cash transactions per cash handling procedures

Responsible for maintaining hotel key security system

Administer guest safe deposit boxes

Responsible for knowing hotel emergency procedures

Coordinate with other departments to fulfill guest special requests

Communicate facilities and services to guests at check-in

Answer guest questions regarding local area facilities

Must wear proper uniform at all times in accordance with the Standards of Appearance policy.

Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds

Set up and maintain breakfast in accordance with safety standards and to ensure guest satisfaction

Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Carry out any reasonable request by management that I am capable of performing.

Typical shift hou=rs for this role are 3 PM  - 11PM