Assistant Suite Experience Manager
Four Seasons Hotels and Resorts
Assistant Suite Experience Manager
Four Seasons Hotels and Resorts
Posted 2 months ago
Full Time
, Hawaii
In Person
Smart Summary
Responsibilities
The Assistant Suite Experience Manager supports the delivery of personalized hospitality by coordinating guest needs from pre-arrival to post-departure. They collaborate with cross-functional teams to ensure seamless service delivery and maintain accurate guest profiles in the resort's management systems.
Qualifications
You have a high school diploma or equivalent and 1-3 years of experience in luxury hospitality or a customer-facing role. You possess strong communication skills, a passion for guest service, and the ability to multitask in a fast-paced environment.
Must Have Skills for ATS
Opera PMS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.ASSISTANT SUITE EXPERIENCE MANAGER
At Four Seasons, we are driven by the belief that exceptional service starts with genuine care for people—both our guests and our colleagues. The Assistant Suite Experience Manager supports the delivery of elevated, personalized hospitality for suite guests, working closely with the Suite Experience Manager and cross‑functional teams to ensure thoughtful, seamless experiences throughout the guest journey. This role is ideal for a hospitality professional who is passionate about guest service, eager to grow their leadership skills, and excited to contribute in a luxury resort environment.
WHAT YOU’LL DO
Support the end‑to‑end suite guest experience, assisting with pre‑arrival planning, in‑stay coordination, and post‑departure follow‑up
Act as a point of contact for suite guest needs during their stay, ensuring requests and preferences are handled with care and efficiency
Assist with service recovery by addressing guest concerns promptly and professionally once fully trained
Collaborate closely with Suite Experience Managers and resort partners (Front Office, Housekeeping, Food & Beverage, etc.) to ensure seamless communication and service delivery
Maintain accurate and detailed guest profiles, preferences, and notes in Opera PMS and related systems
Help coordinate special requests, amenity deliveries, VIP arrangements, and guest celebrations
Provide operational support during peak periods, colleague absences, or special events
Participate in trainings, briefings, and departmental meetings to support personal and team development
Consistently demonstrate Four Seasons EMPact values in all guest and colleague interactions
WHAT TO BRING
High school diploma or equivalent required
1–3 years of experience in luxury hospitality, guest services, or a customer‑facing role preferred
Warm, polished, and professional presence with a genuine passion for guest service
Strong verbal and written communication skills and emotional intelligence
Ability to multitask, stay organized, and prioritize in a fast‑paced environment
Solution‑oriented mindset with developing service recovery and problem‑solving skills
Strong attention to detail and reliable follow‑through on guest and operational needs
Proficiency with Microsoft Word, Excel, and Outlook
Working knowledge of Opera PMS preferred
Flexible availability, including weekends and holidays as required in a 24/7 resort operation
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Salary Range: $56,600 - $68,000
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfFour Seasons Hotels and Resorts
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