For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. 

Our residential housing programs serve clients with a variety of needs, including those who are formerly homeless and those struggling with mental illness.

POP Management is an in-house property management company of Catholic Charities Brooklyn & Queens. POP Management is the largest provider of affordable housing in Brooklyn & Queens. POP Management provides affordable housing to low-income seniors and to those with documented history of homelessness, substance abuse, and chronic mental illness. POP Management oversees and manages 25 senior buildings with 2,400 units and 4 supportive residences with 300 units for formerly homeless adults/veterans consisting of 300 units. The objective of POP Management is to provide high quality housing that responds to the needs of low-income seniors and supportive populations. 

STATEMENT OF THE JOB

The Front Desk Clerk/Desk Crisis Counselor is responsible for the overall safety and security of tenants, along with the coordination of general office services in collaboration with the on-site Property Management team. The Front Desk Clerk/Desk Crisis Counselor participates in the program goal of providing support for tenants through active engagement with tenants during their scheduled shift times, and referral to appropriate program support services. The Front Desk Clerk/Desk Crisis Counselor also works as an integral member of the on-site property management team to ensure affordable housing is provided and maintained for tenants who live in program apartments. As the first person to greet all visitors to the building, the hospitality of the Front Desk Clerk/Desk Crisis Counselor represents the mission and professional work of Catholic Charities, Brooklyn & Queens.

• Respond to safety and security concerns identified by tenants or through direct observation (including medical and/or behavioral emergencies) and requesting or directing emergency services as appropriate or as needed.
• Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting building walk-throughs to assess the physical environment, and ensure the well-being of residents. Secure indoor areas.
• Log all incidents and assist tenants in completing incident reporting forms as appropriate.
• Actively engage tenants in conversation in order to promote socialization and integration in the building and community.
• Guide tenants to appropriate social services staff for intervention and/or the appropriate support.
• Identify all guests and visitors; ensure signatures for guests who sign in and out.
• Write incident reports and other communications as required by agency and funding sources.
• Provide tenants with management correspondence including rent receipts and renewal notices.
• Maintain and coordinate general office services in a professional and courteous manner.
• Answering all calls in a courteous manner.
• Set up, organize, and maintain confidential files and agency documents, as directed by Program Service Coordinator.
• Bookkeeping duties including preparing and requesting POs and Invoicing for timely submission to accounts payable for paying program bills.
• Assist with filing and charting of all records located under the Program Services Coordinator’s purview
• In absence of maintenance staff perform light maintenance and housekeeping skills, such as maintaining front desk and lobby area as clean and presentable.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Director or Assistant Director for Supportive Housing.

QUALIFICATIONS:

• HS Diploma/ GED preferred.
• Associates Degree or Technical certification preferred.
• Ability to maintain confidentiality.
• Clerical experience, which includes data entry and basic accounting required.
• Computer literate with knowledge of MS Word, Excel, PowerPoint, & Outlook.
• Knowledge of Realpage or similar housing management system a plus
• Excellent organizational, time management & interpersonal skills.
• Excellent written and verbal communications skills.
• Bi-lingual Spanish, a plus.
• Ability to work flexible hours and days – including weekends/evenings/holidays according to needs of a 24/7 program, to work evening hours as assigned.
• Able to lift up to 10 pounds.
• Able to meet with residents and/or staff throughout facilities.
• Able to travel to multiple locations as needed.

BENEFITS:

• We offer competitive salaries and excellent benefits, including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:www.ccbq.org