Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

To assist the physician and nursing staff in a particular department with the management of phone coverage, making appointments, patient flow, prior authorizations, and general paperwork so that quality patient care can be provided as efficiently and pleasantly as possible. Accurately and concisely processes and communicates information to ensure accuracy and that patient needs are met.

Position Reports To: Unit Clinical Manager/Director

1. Perform related assignments and tasks as requested in order to promote positive visitor, family, and staff relations.
2. Answers phones; takes accurate messages; communicates with physicians and nurses as needed; returns calls as directed by physicians or nursing staff while maintaining a pleasant and welcoming demeanor.
3. Makes appointments understanding the scheduling workflows of the various providers.
4. Schedules special exams, lab, x-ray, and/or surgical procedures as directed.
5. Assists with admit, discharge, and transfer workflows.
6. Assists patient based on skills and scope.
7. Actively maintains current knowledge base on workflows and process.
8. Adheres to Confluence Health and Central Washington Hospital/Wenatchee Valley Hospital policies and unit standards as applicable.
9. Required to maintain active Basic Life Support (CPR) certification.
10. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Required:

• High school graduate or GED.
• Must possess basic computer skills related to Windows navigation, mouse usage, keyboarding, email communication and password management.

Desired:

• Medical terminology course.
• Previous experience in a medical or related type of facility or office.
• Ability to type at least 35 wpm.
• Certified Nursing Assistant Licensure.

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking - F
• Sitting/Standing - F
• Reaching: Shoulder Height - F
• Reaching: Above shoulder height - F
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - O

Working Conditions:

• Many of the essential job functions of this position are done while seated at a desk. This may be in an open hallway or in a more confined space, depending on the department.

Job Classification:

• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - No
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - Yes
• Noise - Yes
• Ionizing/Non-Ionizing Radiation - Not specified
• Infectious Diseases - Yes