Overview

Are you interested in a career as a Care Manager with Care Design New York? You will coordinate supports and services for Partners Health Plan (PHP) FIDA-IDD enrollees. Your exceptional care coordination experience will assist in providing care coordination and non-clinical support functions to PHP participants. You will be a member of a  two-person team responsible for a full continuum of care coordination activities including assessments, care and service planning, advocacy, coordination of care and ongoing monitoring of PHP enrollees.

This dynamic position is performed in a hybrid environment that includes required visits with members you support and their families in their home, attending periodic trainings and meetings in the office, and working from home. If you support our members outside of New York City, you will need a driver’s license, reliable transportation and appropriate insurance.

Our membership is diverse and so is our workforce. We welcome bilingual candidates who can support that diversity and we may provide ADDITIONAL COMPENSATION for fluency in English and languages such as Spanish, Korean, Mandarin, Cantonese, Russian, Hindi, Bengali, Urdu, Yiddish, Hebrew, and ASL.

All full-time positions come with generous benefits including: health, vision and dental insurance, paid time off, $3000 tuition reimbursement per calendar year, and up to $250 of professional development courses! CDNY is also a qualifying employer under the Public Service Loan Forgiveness (PSLF) program.

Click here to view our current benefits summary.

Travel is primarily local during the business day.  Reliable transportation is needed, and a valid driver's license may be required depending on location. Geographic limitations may apply.

Responsibilities

• Utilize a person-centered approach and support members to be as self-directed as possible
• Serve as the primary point of contact for PHP participants
• Lead IDT meetings and complete participant Life Plans in alignment with PHP Policies and Procedures
• Ensure integration of all needed and preferred supports and services (i.e.,medical, behavioral, social, habilitation, dental, psychosocial, and community-based, and facility-based long-term supports, and services, etc.)
• Monitor effectiveness of care and service plans through member/IDT contact in alignment with PHP Policies and Procedures
• Link and refer participants to service providers and activities, including community resources; and maintaining/applying for benefits and entitlements such as Medicaid, Food Stamps, HEAP, etc.
• Assist individuals to resolve problems in living such as housing, utilities, the judicial system, and general safety
• Responsible for advocating for and with an individual to ensure informed decision making, informed consent, and guardianship that is appropriately carried out
• Report abuse or neglect immediately when observed or reported
• Alert Clinical Team Leader regarding any emerging physical or behavioral health issues
• Coordinate/schedule all participant meetings, appointments, and transportation as needed
• Provide visits to participants’ homes as needed
• Provide assistance in orientation and education to participants, families, IDT and other providers and stakeholders
• Adhere to all required time-frames for participant telephonic and in person contacts, assessments, care management notes, life plan meetings and life plan completions
• Provide all verbal, written and electronic communication with participants/caregivers/families, IDT, providers, and vendors in a timely manner and accordingly document
• Provide timely preparation and completion of all data entry, data collection, report production
• Maintain participant documents in secure electronic record system and meet all confidentiality requirements
• Adhere to all requirements set forth in the Willowbrook Permanent Injunction as appropriate
• Complete training necessary to acquire and demonstrate knowledge of the following areas necessary to fully support participants: Physical health, aging and loss, appropriate community support services, frequently used medications and their potential negative side-effects, depression, challenging behaviors, Alzheimer’s disease and other disease-related dementias, behavioral health, and issues related to accessing and using durable medical equipment, as appropriate

Qualifications

• Must meet the requirements of a Qualified Intellectual Disability Professional (QIDP) as defined by New York State
  • To receive a QIDP designation, an employee must meet the following criteria:
    • Have at least 1 year of experience working directly with persons with intellectual disability or other developmental disabilities; and
    • Possess at minimum a bachelor's degree in an approved human services field,
      • OR
    • Possess at minimum a bachelor’s degree in a non-approved field, with proof of a minimum of 30 credit hours in human services related classes
• Excellent interpersonal, communication and organizational skills along with attention to detail required
• Working knowledge of Microsoft Word and Excel in a windows environment required
• Excellent follow-up and problem resolution skills also required
• Proficiency with health-related computer applications desired
• Valid Driver’s License to travel within NYS preferred
• Must be able to travel as necessary and adhere to PHP’s travel polices
• Ability to work remotely if needed while adhering to HIPAA requirements.

Care Design NY and Partnership Solutions provide equal employment opportunities to all. We celebrate the qualities that make each of us unique and greatly value how they enrich the work we do. As such, we welcome candidates of color, candidates who identify as gender diverse, neurodiverse candidates, and candidates of all ages with diverse lived experiences and perspectives to apply.

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