Description

JOB SUMMARY: 

The position will focus on serving WP job seeker candidates in need of individualized assistance beyond self-service and limited staff assistance in the Resource Room. These customers may need interest assessments, job search assistance, labor market information, career exploration, career planning, job leads, job referrals, assistance with EmployFlorida on how to effectively utilize the system including Virtual Recruitment, information on CSHP programs and services. This position provides job search counseling and services to individuals and may provide on-going services to assist the individual in their job search process. This position promote referrals to WIOA program for intensive comprehensive case management for WIOA basic career services for those who need this additional assistance to enable them to become employed. 

ESSENTIAL JOB FUNCTIONS: 

(The following duty statements are illustrative of the essential functions of the job and do not include non-essential or marginal duties that may be required. CareerSource Hillsborough Pinellas reserves the right to modify or change the duties or essential functions of this job at any time).

• Implement recruiting processes and initiatives. 
• Provide assistance to customers when individualized services are not requested.
• Promote all CSHP programs and services available to customers
• Meet one-on-one with job seekers to discuss specific challenges that individuals are facing and work with the candidate to find appropriate solutions to their barriers. Provide labor market information in correlation with the candidate’s field of work.
• Provide or coordinate a comprehensive assessment of the customer’s strengths, skills gaps, and work history.
• Review assessment and document customer training suitability by using the results of the assessments provided. 
• Instruct job applicants on job search techniques to yield positive results.
• Assist job seeker with resume development, resume critique, writing cover letters, interview preparation, etc.
• Conduct file searches to identify appropriate job seekers with the skill sets required by the employers’ job vacancies.  
• Provide EF job search referrals and teach the customer how to complete self-referrals as well.
• Address all customer identified needs and barriers to gaining employment. Develop appropriate resolution plans and expected outcome achievement dates with customer. Provide referrals as needed through local partnering agencies through CSHP partner referral portal.
• Provide referral to WIOA Program for WIOA Basic Career Services for intensive case management services and Occupational Skills Training services based on customer need.
• Promote referrals to CSHP Employability Skills Training and Professional Talent of Tampa Bay networking services. 
• Ensure applicable EmployFlorida Service Codes documenting provision of WP career services provided in accordance with established DEO and local policy and guidelines. 
• Maintain accurate and well-ordered documentation on candidates, searches, services, and other recruiting activities  
• Work closely with Career Services Resource Room staff, RESEA staff and Veterans team to support referrals.
• Maintain required documentation in ATLAS EDMS system.
• Maintain and submit program required reports as assigned for designated programs as required by management.
• Respond to and resolve customer complaints timely.
• Additional duties may be assigned as deemed necessary.

Requirements

QUALIFICATIONS:

Minimum Education & Training: 

• Associate in Arts/Science Degree in Human Services or related field from an accredited college or university. Bachelor’s degree preferred. 
• One (1) year related experience OR combination of experience in a counseling/social services/job placement related/rehabilitation setting in various jobs in private industry and studies in the Human Services field can be substituted for the degree or a combination of education and experience in the above fields.
• Florida Workforce Professional Certification Tier I required.
• Proficient in Microsoft suite (Outlook, Word etc.)

JOB SPECIFICATIONS:

• Valid Florida Driver’s License. 
• Ability to provide optimal customer service, to include acting as the customer’s advocate, assuming a customer-centered approach.  
• Ability to work cooperatively with all staff as well as key personnel of agency partners in order to ensure effective communications/relations.
• Ability to follow procedures and make decisions in accordance with Federal and program guidelines and practices.
• Proficient in the use of computers and computer programs (i.e., databases, Internet, etc.).
• Knowledge of assessment tools and techniques.
• Ability to communicate effectively with people of all socioeconomic and situational backgrounds and employers.
• Ability to identify participant needs and appropriate support services.
• Ability to motivate program participants.
• Ability to organize and prioritize work to be performed.
• Ability to communicate effectively both orally and in writing.
• Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities and needs.
• Ability to perform entry-level professional work, including: basic data analysis and synthesis, report creation, process performance, and regulatory or compliance activities.
• Ability to prepare and/or process purchase orders.
• Ability to manage or administer grant funds, including determining individual eligibility.

PHYSICAL REQUIREMENTS: 

• Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Crouching. Bending the body downward and forward by bending leg and spine.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Standing. Particularly for sustained periods of time.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed instructions to other or important spoken workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The worker is subject to both environmental conditions. Activities occur inside and outside.