Customer Service Representative
Idaho Housing and Finance Association
Customer Service Representative
Idaho Housing and Finance Association
Posted 2 months ago
Full Time
Boise, Idaho
In Person
Smart Summary
Responsibilities
The Customer Service Representative will assist borrowers with mortgage-related inquiries regarding payments, taxes, and insurance. They are responsible for documenting interactions accurately and maintaining high standards of confidentiality and compliance.
Qualifications
You have a high school diploma or equivalent, with proven customer service experience, preferably in a call center or financial services setting. You possess excellent communication and problem-solving skills, with the ability to handle difficult situations professionally and efficiently manage tasks in a fast-paced environment.
Must Have Skills for ATS
CRM software
mortgage terminology
Job Description
Description
Join Our Team!
We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience.
Key Responsibilities:
- Provide accurate information and assistance to borrowers in regard to their home loans
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy
- Document customer interactions and update account information accurately in the system
- Maintain the highest level of confidentiality and security when handling client information
- Follow company policies and procedures to ensure compliance and quality standards
- Other job duties as assigned
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.
Skills and Qualifications:
- High school diploma or equivalent; additional education or training in finance or customer service is a plus
- Proven experience in customer service, preferably in a call center or financial services environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with patience and professionalism
- Proficiency with computer systems and customer relationship management (CRM) software
- Ability to work in a fast-paced environment and manage multiple tasks effectively
Join our team and be part of a supportive culture that values growth, integrity, and customer focus. We offer competitive benefits, ongoing training, and opportunities for career advancement in a thriving organization dedicated to excellence in mortgage loan servicing.
Requirements
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to work in a fast-paced environment with multiple priorities
- Familiarity with mortgage terminology and processes is a plus
- Bilingual in Spanish preferred
Idaho Housing and Finance Association
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