Implementation Analyst, Intern

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for Implementation Analyst, Interns to join our team!

What you’ll be doing?

Implementation Analysis & Solution Design

• Assess and document current-state customer workflows, business processes, and system usage.
• Conduct gap analyses to identify areas where product configuration, process changes, or custom solutions are required.
• Translate business needs into functional requirements, use cases, process flows, and documentation, with acceptance criteria and traceability.
• Evaluate system capabilities and constraints to ensure alignment with customer goals and regulatory requirements.

Project Execution & Delivery Management

• Plan and manage implementation milestones, tasks, dependencies, and timelines across multiple concurrent clients and projects.
• Develop and maintain detailed implementation plans aligned to scope, budget, and delivery commitments.
• Track risks, issues, assumptions, and change requests; drive mitigation and escalation as needed.
• Coordinate cross-functional efforts across Product, Engineering, Operations, and Customer teams.

Customer & Stakeholder Management

• Serve as a primary point of contact for implementation-related activities and deliverables.
• Facilitate client working sessions, design reviews, status meetings, and readiness checkpoints.
• Communicate progress, risks, and decisions clearly to both internal and external stakeholders, escalating and communicating blockers and challenges appropriately.
• Support change management and guide customers through process and system adoption.

System Configuration, Testing & Go-Live Support

• Assist with system configuration, data validation, and migration activities as part of implementation.
• Develop test plans, test cases, and support User Acceptance Testing (UAT).
• Coordinate go-live readiness, cutover activities, and post-implementation stabilization.

Data, Reporting & Continuous Improvement

• Leverage data and reporting to monitor implementation progress, outcomes, and customer adoption.
• Identify trends, inefficiencies, and opportunities for automation or process improvement.
• Document best practices, lessons learned, and implementation standards to support continuous improvement and scalability.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

Education and Experience

• Bachelor’s degree in information systems, business, healthcare administration, or a related field (Master’s preferred).
• 3+ years of experience in software implementation, business analysis, project management, or professional services, preferably in healthcare technology.
• Experience supporting complex, multi-stakeholder implementations.
• Certifications such as PMP, PMI-ACP, CBAP, Six Sigma, or similar are a plus.

Technical Skills

• Keen ability to identify business requirements and translate into technical requirements for development.
• Strong understanding of healthcare operations, workflows, and regulatory considerations.
• Experience with business process modeling and documentation tools (e.g., Visio, Lucidchart).
• Familiarity with project and work management tools such as JIRA, Clarity, Smartsheet, Salesforce, or similar.
• Working knowledge of data analysis, reporting tools, and basic SQL concepts.
• Understanding of Agile, Scrum, or hybrid delivery methodologies.

Soft Skills

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable operating in a role that balances analysis, execution, and customer engagement.

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. 

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.