Description

Title: Retail Pharmacy Technician – Mail Order Pharmacy

Job Type: Full-time, 40 hours per week, Monday-Friday

Location: Onsite in Brighton, MA

FLSA Status: Non-Exempt

Position Summary

The Pharmacy Technician plays a vital role in supporting the pharmacy operation to deliver high-quality, comprehensive care management to patients with diverse medical needs. Serving as a key liaison between patients, providers, and insurance companies, the Pharmacy Technician ensures a seamless and personalized pharmacy experience by handling non-clinical aspects of care with efficiency and compassion. Working under the direct supervision of the pharmacists in a fast-paced, high-volume mail-order setting, the Pharmacy Technician performs medication handling, prescription data entry, patient communication, and administrative tasks. They also support the initiation and facilitation of prior authorizations, input insurance overrides, and help maintain and enforce the drug formulary. Brighton Marine Health Center Pharmacy is a critical part of the US Family Health Plan at Brighton Marine, committed to delivering exceptional service and optimizing patient outcomes.

Key Responsibilities

Patient Interaction & Care Coordination

• Onboard new patients by creating profiles, recording demographics, insurance, allergies, medication history, and payment details, maintaining accurate records at all times.
• Educate patients on services, insurance-specific benefits and refer eligible patients to manufacturer savings programs if applicable.
• Personalize patient interactions and support ongoing needs including refill requests, authorizations, prescription status updates, and scheduling/coordinating deliveries.
• Respond to non-clinical patient inquiries and refer clinical questions to a member of the Pharmacist team.

Prescription Processing & Provider Communication

• Enter prescriptions (electronic, fax, and paper); verify specialty medication inventory; flag prescriptions needing clinical data (e.g., REMS).
• Manage insurance claims, coordination of benefits, and communication with provider offices for formulary alternatives, authorizations, refills, and office delivery logistics.
• Provide insurance overrides, assist with prior authorizations, and guide patients and providers toward preferred formulary products.
• Support drop-off/pick-up window operations as needed.
• Participate in quality improvement initiatives and biannual inventory.

Medication Fulfillment & Inventory Management

• Receive, prepare, and fulfill medication orders, including repackaging for home use and pre-packaging for shipment with specific procedures.
• Store and restock medications safely, compliantly and appropriately, including specialty drugs requiring manual inventory entry, rotation, or special handling.
• Process wholesale orders, check inventory regularly, and conduct monthly checks and returns.

Billing, Shipping & Logistics

• Verify and process payment methods and manage daily credit card closeouts.
• Prepare packages, confirm delivery methods and destinations for patients and provider shipments, and ship orders and mail with postage equipment.

Physical Nature of the Job

Typical physical aspects of this role would include exerting up to 25 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the campus.

Equal Opportunity Employer Statement

Brighton Marine is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from veterans and individuals with disabilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Work Authorization

Candidates must be authorized to work in the United States without sponsorship now or in the future.

Requirements

Qualifications

Education & Experience

• High school diploma or equivalent.
• Previous pharmacy experience preferred.

Licensure & Certifications

• Must be registered and licensed with the Massachusetts State Board of Pharmacy and maintain an active license.
• Certified Pharmacy Technician preferred (CPht).

Skills & Competencies

• General word-processing and data entry.
• Ability to function in a fast-paced environment.
• Strong organizational, prioritization, communication, and mathematical skills.
• General knowledge of how third-party payers and insurance plans operate.
• Experience with systems and software including but not limited to: ScriptPro, Chrome/IE, Tricare Formulary Search, and pharmacy filling systems.