Help Desk Specialist I

WESTAMERICA BANK

Posted 2 months ago

Full Time

Fairfield, California

In Person

Smart Summary

Responsibilities

The Help Desk Specialist assists branch personnel with inquiries regarding financial products, bank policies, and internal software systems. They also review legal documentation for non-personal accounts and provide guidance to staff on account opening procedures.

Qualifications

You have previous work experience, preferably within a financial institution, and knowledge of basic PC operational systems and software packages. You possess excellent communication skills, both written and verbal, are detail-oriented, organized, and have the ability to meet deadlines within specific time constraints.

Must Have Skills for ATS

SalesLogix

Lotus Notes

Safebox

Job Description

Description

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Weekly Working Hours: 40

As a Help Desk Specialist, under general supervision, assist branch personnel with questions regarding the Bank's financial products, New Account policy and procedures, SalesLogix, Lotus Notes and Safebox.

Incumbent will also review legal documentation for all non-personal accounts and help guide branch staff in opening accounts.

Previous work experience required, preferably within a financial institution. Knowledge of basic PC operational systems and software packages is desirable.

Applicant should possess excellent communication skills, both written and verbal, be detail oriented, organized and have the ability to meet deadlines within specific time constraints.

EOE

Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy

WESTAMERICA BANK

Westamerica Bancorporation is the holding company for Westamerica Bank, a regional community bank providing consumer and commercial financing for more than 80 branches throughout Northern and Central California. First chartered in 1884, we've grown into one of the most stable community banks in the nation, and the seventh largest bank headquartered in California. A Proven Past – A Strong Financial Future Westamerica Bancorporation maintains exceptional asset quality, and our capital ratios exceed regulatory standards for "well-capitalized"​ companies. Our outstanding loan quality, loan loss reserve, earnings, and capital ratios place us among the top-performing financial institutions in the nation for financial health and safety. Westamerica receives continued recognition by analysts as a very healthy community banking company. Independent bank rating agencies, including Findley Reports and Veribanc, consistently reaffirm their positive ratings. In fact, Veribanc has awarded us their "Blue Ribbon"​ in recognition of our safety, soundness and financial strength. Our senior management team has been a steady force, attesting to our clear, consistent direction and long-term stability. Our stock is traded on the NASDAQ stock market under the symbol WABC.
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