Inside Sales Representative

General Description/Purpose:

The Primary responsibility of this job is to maintain and develop accounts, while handling quotes and sales within the current client base. 

Job Duties (includes but is not limited to): 

• Provide customer service in accordance with company policies/procedures
• Data Entry
• Answer phones
• Process/expedite quotations, customer orders, and returned goods for repair
• Quotation follow-up 
• Problem resolution
• Perform purchase order review
• Utilize the order processing system to communicate customer requirements within the organization
• Other duties as needed

Work Schedule:

Incumbent should be flexible as some evening and weekend work may be required as determined by business need. Some international travel may be required.

Essential Knowledge/Skills:

• Excellent communication skills.
• Good understanding of employee’s role in accomplishing company’s mission, purpose, and goals.
• Highly organized self-starter with the ability to prioritize and multitask. 
• Must possess excellent phone etiquette and customer service skills
• Strong time management skills and schedule flexibility 
• Think critically, act independently, and use sound judgment is required.
• Read, write, and communicate professionally.
• Ability to adjust to rapidly changing work environment and meet project deadlines. 
• Basic computer skills are required. Microsoft Office experience is preferred.
• Ability to successfully communicate with a diverse personnel base is necessary.
• Professional attitude, appearance, and demeanor. 

Qualification Standards:

• Associate degree preferably a Bachelor’s degree from a four-year college or university; 
• One to two years related experience in of the Biotech, Pharmaceutical or Food & Beverage industries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.