Hotel Front Desk Agent
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Holiday Inn Express York
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Hotel Front Desk Agent
Holiday Inn Express York
Posted 3 months ago
Full Time
York, Nebraska
In Person
Smart Summary
Responsibilities
The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, and handling reservations. They must also address guest inquiries and collaborate with housekeeping and management to ensure high levels of guest satisfaction.
Qualifications
You are a reliable and friendly individual with a passion for customer service. You have basic computer skills and the ability to multitask in a fast-paced environment. Previous hotel or customer service experience is a plus but not required.
Must Have Skills for ATS
Customer Service
reservations
Basic computer skills
Job Description
Join Our Team!
The Holiday Inn Express in York, Nebraska is looking for a reliable, friendly, and service-oriented Front Desk Agent to join our team! If you enjoy working with people and creating great guest experiences, we’d love to meet you.
Position Details:
- Full-time position
- Must be available for nights and weekends
- Pay: $16–$17 per hour (based on experience)
Key Responsibilities:
- Greet guests with a welcoming and professional attitude
- Handle check-ins and check-outs efficiently
- Answer phone calls and assist with reservations
- Respond to guest questions and resolve concerns promptly
- Maintain accurate records and ensure smooth front desk operations
- Work closely with housekeeping and management to ensure guest satisfaction
What We’re Looking For:
- Strong customer service and communication skills
- Dependable and detail-oriented
- Ability to multitask in a fast-paced environment
- Basic computer skills
- Previous hotel or customer service experience is a plus (but not required)
Perks & Benefits:
- Competitive hourly pay
- Employee discounts at IHG hotels—perfect for summer travel!
- Supplemental insurance options available (including accident, critical illness, dental, and vision)
- Supportive team environment
- Opportunity for growth within the company
- Holiday Pay
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Holiday Inn Express York
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