The Fitness Manager will play a role in overseeing and supporting the team of Personal Trainers, Front Desk Staff, ensuring efficient communication across teams regarding facility operations and services, intake management of all customer service inquiries, scheduling and coverage needs, and team updates regarding responsibilities and expectations. The Fitness Manager is responsible for maintaining daily facility operations in our corporate client’s facility, overseeing fitness equipment repairs, communication between vendors and clients, and month to month reports regarding utilization and fitness services. This role includes customer service, facility/team management, organizational skills, and the ability to assist in administrative tasks as needed.

The Fitness Manager works closely with the Fitness Director on all responsibilities outlined below:

Front Desk Staff Management

• Oversee the supervision and management of employees, including staff training and development
• Develop and maintain team goals and initiatives for positive employee retention
• Ensure all staff are confirmed and present each shift scheduled and responsibilities are adhered to (daily cleaning checklist, equipment inspection, customer service, etc.)
• Update Front Desk staff timesheets bi-weekly to accurately reflect hours worked for payroll submission
• Fill in as a staff member in the event of staff absences as needed to ensure limited disruption to the member experience.

Personal Trainer Support:

• Oversee all Personal Trainers and Coaches to provide general support
• Works directly with the Fitness Director to ensure all scheduling of services with members are provided.
• Coordinate regular check-in reviews with personal trainers and coaches.
• Lead as Head Trainer for operations in acquiring personal training clients per the needs of the facility.

 Facility Operations

• Oversees overall general facility appearance – Includes but is not limited to, lobby, display cabinet, bathrooms, common areas, community room, studio and general fitness areas, etc. (Daily Cleaning Checklist).
• Accurately manage program supplies and inventory
• Oversee and perform facility and equipment maintenance including preventative maintenance for equipment and repair submissions (Daily Inspection Checklist).
• Coordinate development and hosting of fitness programs and events, at times in collaboration with the Fitness Director.
• Ensure quality control and work directly with other key contacts to ensure that the best possible service is provided.
• Manage content creation and member engagement on social media platforms while implementing marketing strategies for program growth and engagement.
• Uphold facility policies and guidelines per the standards set in place by the client site.
• Oversee and ensure policies and safety protocols on the floor, complete daily cleaning protocols, facilitate daily equipment inspections, maintain facility inventory and purchasing needs, provide quality customer service, and programs/services run according to schedule.

 Customer Service:

• Respond professionally and promptly to member emails on inquiries for personal training, specialized programs, and general questions/concerns about Fitness Center operations.
• Responsible for all general service intakes and general communication with new clients and/or program participants.
• Provide outstanding customer service for all additional services provided.
• The Fitness Manager is responsible for working with the Fitness Director to ensure that the company and staff are providing the best possible customer service to our members.

 Program Development:

• Coordinate with the Fitness Director the development, implementation, communication, participant registration, and marketing for all special events and fitness programs within this corporate site.
• Responsible for overseeing ongoing and established monthly programming within the facility.

 Administrative Support

• Provides administrative support by answering questions, maintaining correspondence with other partners; leads and schedules tours; interfaces with surrounding tenants, and actively promotes the facility.
• Submit weekly and monthly facility reports to the Fitness Director on the assigned deadline (Membership Report, Utilization Report, Personal Training Services Report, Daily Equipment Checklist Report)
• Weekly updates with the Fitness Director to collaborate on updates, projects, tasks and operational procedures.
• Maintain effective time management and meet deadlines for all additional responsibilities assigned by the Fitness Director.